EchoSpan

EchoSpan provides configurable, web-based 360-degree feedback reviews for organizations. Administrators can tailor survey content, competencies, rating scales, workflows, email messages, and report appearance. The product can generate editable surveys and turn ratings into summaries and action guides. Report templates offer more than 500 options, with reports available individually or in batches. Project Autopilot schedules feedback events and email messages according to a customer-defined timetable. Surveys can be completed on mobile or desktop devices, and projects can run in more than 100 languages, including several languages at once. EchoSpan lists HRIS data exchange with Workday, ADP, and SuccessFactors, as well as SAML 2.0 single sign-on. Essentials allows up to 20 respondents per feedback recipient; Professional and Professional Plus allow up to 100. The company says its servers are hosted on Microsoft Azure in Dublin, Ireland, and database information is encrypted using SQL Server TDE and AES algorithms. A free plan and 14-day trial are listed; annual 360 plan pricing varies by recipient count and selected features.

EchoSpan combines configurable feedback reviews with reporting and scheduled project communications. Compare respondent limits and plan pricing with the needs of your feedback program.

EchoSpan suits organizations that need configurable 360-degree reviews, reporting, and feedback projects in multiple languages. Its plans have different respondent limits, so the appropriate option depends on the number of respondents per recipient.

Overview

EchoSpan is a configurable platform for running 360-degree feedback and related employee surveys. It suits organizations that need to tailor review projects and coordinate them on a schedule. Its main trade-off is that core subscription prices are custom, while respondent caps differ by plan.

Key features

Configurable feedback

Organizations can tailor survey content, competencies, rating scales, workflows, email messages, and report appearance. That flexibility is useful when a standard review format does not fit an organization’s process, but may be more than teams with simple, fixed surveys need. Essentials allows up to 20 respondents per feedback recipient; Professional and Professional Plus allow up to 100, giving larger feedback rounds more room. EchoSpan also supports pulse surveys, anonymous and open-ended feedback, analytics, action plans, and manager dashboards.

Reporting and AI

Report templates offer more than 500 options, with reports run individually or in batches. AI can generate editable custom surveys and turn ratings into summaries and action guides. The optional Insights Toolkit costs $44, paid once, billed $44 per review before volume discounts; it includes AI summaries, action plans, debriefing guides, and InsightScout. The added cost makes this most relevant to teams that will use those tools across their review process.

Automation, access, and integrations

Project Autopilot schedules feedback events and email messages using a customer-defined schedule, which can reduce recurring coordination work. HRIS data exchange covers systems including Workday, ADP, and SuccessFactors through file-based methods and APIs. The Professional Plus feature grid includes EchoSpan API data exchange; SAML 2.0 single sign-on supports providers including Microsoft ADFS, Azure, OneLogin, Okta, VMware, and Ping Identity. Standard engagements typically do not include extensive legal agreement customization or large enterprise-specific security frameworks, a constraint for buyers with demanding procurement requirements.

Languages and data protection

Projects can run in more than 100 languages, including multiple languages at once. The optional Multi-language Surveys add-on costs $17, paid once, billed $17 per review. EchoSpan says surveys can be answered on mobile and desktop devices, and its platforms include Android, iOS, web, and API. Its servers are hosted on Microsoft Azure in Dublin, Ireland, and stored database information is encrypted using SQL Server TDE and AES algorithms. The feature grid describes the solution as GDPR- and WCAG-compliant and includes a legal scan for EEOC guidelines. OpenAI is identified as a subprocessor for AI features; submitted data is not used to train publicly available models.

Pricing

EchoSpan is freemium, with a free plan and a free 14-day trial of its 360 Feedback tools requested through a form. The core annual subscriptions—360 Essentials, 360 Professional, and 360 Professional Plus—have custom pricing based on the number of feedback recipients and selected features. Essentials includes up to 20 respondents per recipient and five standard report templates. Professional raises the respondent allowance to 100 and includes custom report templates and group reporting. Professional Plus also allows up to 100 respondents and adds conditional survey logic, API access, and configurable administrative access. Buyers should weigh these respondent limits and capabilities against their project needs when requesting pricing.

Optional charges can materially affect the total. Year-round Feedback costs $17 a year, billed $17 per licensed user, for pulse surveys and unlimited 360 surveys for licensed feedback recipients. Single Sign-on costs $1,200 a year, billed $1,200 per year. Project Management costs $1,250, paid once, averaging $1,250 per project; project management services are also priced at $250 per hour. Standard Support costs $1,500 a year, billed $1,500 annually, and is waived with 100 or more licenses. Enterprise Support costs $5,000 a year, billed $5,000 per year, and includes onboarding and support for large businesses plus a 99.5% uptime SLA. Every subscription includes U.S.-based email support and complimentary admin training; phone support and project management are additions.

Platforms

EchoSpan supports Android, iOS, web, and API. Survey respondents can answer on mobile or desktop devices, while the API and HRIS data exchange serve organizations connecting feedback work to other systems.

Who it's for

EchoSpan is a fit for organizations that run structured feedback programs and want control over review design, reporting, language, and scheduling. Its respondent tiers, batch reporting, and project automation can serve programs beyond a single small team, and the company says its customers range from boutique consulting firms to Fortune 500 companies. Buyers requiring extensive contract customization or large enterprise-specific security frameworks should look elsewhere or resolve those requirements before committing.

Pros and cons

• Pros: Broad customization across surveys, workflows, communications, and report appearance supports organization-specific review programs.
• Pros: More than 500 report options, batch reporting, and scheduled project communications address both analysis and administration.
• Pros: More than 100 languages, mobile and desktop response, and named HRIS and SSO support make it suitable for varied organizational environments.
• Cons: Core plan prices are custom, so buyers cannot compare subscription costs without requesting a quote.
• Cons: Essentials caps feedback at 20 respondents per recipient; reaching 100 requires Professional or Professional Plus.
• Cons: Several useful capabilities carry separate charges, including SSO, language support, AI tools, and some support and project services.
• Cons: Standard engagements typically exclude extensive legal customization and large enterprise-specific security frameworks.

Alternatives

Employee Feedback Software is a useful starting point for comparing products in the category. Choose Jackpoll if a free, open-source option with public frontend, API, and deployment stacks is the priority. ThriveSparrow Rewards Marketplace includes free One-on-Ones and Feedback modules with every plan, making it an alternative for readers seeking those modules alongside its paid offering. Perceptyx is another enterprise-oriented option with custom pricing. Gallup Access is an alternative with a free plan and workplace subscriptions offered through its Business Development team. CultureMonkey targets small and medium organizations with implementation guidance and 24/5 chat and email support. Effectory offers tiered plans with language and coordinator limits. WorkTango separates Employee Surveys & Insights from Recognition & Rewards. Workvivo offers customized packages based on licence count and organizational needs, with flexible add-ons.

Verdict

EchoSpan is best for organizations that need configurable 360-degree reviews, scheduled project communications, and tailored reporting across languages. Its depth is the reason to choose it; custom subscription pricing, add-on costs, and the 20-respondent Essentials cap are reasons to compare plans carefully or choose another tool.