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On the recordRead 12 Oct 202620 facts
E-MetroTel UCX
E-MetroTel UCX · founded 2009
Plans and prices
UCX-Cloud Mini
$17.50a month
Up to 32 users · IVR · multi-device support · voicemail
Read 12 Oct 2026 · emetrotel.com
UCX-Cloud Pro
$22a month
Up to 1000 users · call recording · advanced analytics · priority support
Read 12 Oct 2026 · emetrotel.com
Enterprise
Priced on request
Unlimited users · API access · dedicated account manager · custom integration
Read 12 Oct 2026 · emetrotel.com
On the record
- AI features
- Its AI features include voicemail transcription, conversation summaries, sentiment analysis, and follow-up prompts.emetrotel.com · read 12 Oct 2026
- API and call control
- The maker's web integrations page describes API integrations and support for click-to-dial, call recording, conferencing, and call transfer.emetrotel.com · read 12 Oct 2026
- Auto attendant
- Yesemetrotel.com · read 22 Sep 2026
- Calling
- Users can make and receive business calls from mobile, desktop, or browser.emetrotel.com · read 12 Oct 2026
- Call routing
- customemetrotel.com · read 22 Sep 2026
- Collaboration
- The platform offers shared messaging channels, video and calling, and analytics and reporting.emetrotel.com · read 12 Oct 2026
- Company background
- E-MetroTel says it was founded in 2009 and has design and support teams across the United States, Canada, Europe, and Asia-Pacific.emetrotel.com · read 12 Oct 2026
- Contact center channels
- The omnichannel contact center supports voice, webchat, Facebook Messenger, WhatsApp, SMS, and email.emetrotel.com · read 12 Oct 2026
- Desktop and mobile apps
- Yesemetrotel.com · read 22 Sep 2026
- Hardware and number porting
- The maker says UCX Cloud requires no special hardware and supports porting existing business phone numbers.emetrotel.com · read 12 Oct 2026
- Included users
- 32emetrotel.com · read 22 Sep 2026
- Integrations
- The maker says UCX Cloud has built-in integrations with Microsoft Teams and Salesforce, and API-based integration is possible for SugarCRM and Microsoft Active Directory.emetrotel.com · read 12 Oct 2026
- Intended users
- The maker describes UCX Cloud as built for organizations operating across multiple locations, including retail, finance, auto dealerships, and enterprise offices.emetrotel.com · read 12 Oct 2026
- Mobile and desktop apps
- The maker provides Infinity 3065 softphone downloads for iOS, Android, and Windows, and says they are supported on UCX Release 7.0 platforms.emetrotel.com · read 12 Oct 2026
- Product
- UCX Cloud is a cloud phone system combining voice, messaging, mobile fax, and CRM-connected workflows under one admin panel.emetrotel.com · read 12 Oct 2026
- Security and deployment
- The maker says UCX Cloud offers a built-in firewall, secure data management, and cloud, on-premise, or hybrid deployment options.emetrotel.com · read 12 Oct 2026
- Support
- The product page lists global support, while its Pro plan includes priority support and Enterprise lists a dedicated account manager.emetrotel.com · read 12 Oct 2026
- Voicemail transcription
- Yesemetrotel.com · read 22 Sep 2026
