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DriveCentric
The company lists its headquarters address as 12900 Maurer Industrial Dr, St. Louis, Missouri 63127.
What it is
DriveCentric is an automotive CRM and AI engagement platform for dealerships. Its AI assistant can answer new leads around the clock and continue follow-up, while texting, email, calls, and video are combined in a customer communication workflow. The mobile app lets dealership teams manage tasks and pipelines, receive real-time alerts, and send personalized videos. DriveCentric lists DMS integrations with CDK Global, Dealertrack, Reynolds and Reynolds, and Tekion. Optional products include Automation Hub, AIM, Desking, Genius Reply, chat, Reputation Management, and Service Pipeline. Its Service Engagement Hub is designed for fixed operations and service BDC teams. The company lists ISO/IEC 27001 and ISO/IEC 42001 certifications and a SOC 2 Type II report covering Security, Availability, and Confidentiality. Stated safeguards include encryption in transit and at rest, two-factor authentication, network segmentation, code scanning, and third-party penetration testing. Subscriptions include live chat and phone support, a dedicated Customer Success Manager, and on-demand DriveUniversity training. Pricing is on request; Engagement Hub agreements are annual or multi-year and invoiced monthly.
For and against
For
- AI assistant can respond to leads around the clock.
- Combines texting, email, calls, and video.
- Mobile app supports tasks, pipelines, alerts, and personalized videos.
- Subscriptions include phone and live chat support.
Against
- Pricing is available on request.
- Engagement Hub uses annual or multi-year agreements.
- Mobile support response time is advertised as under one minute.
The verdict
DriveCentric brings dealership lead engagement and communication tools together, with a mobile app and listed DMS integrations. Ask about pricing and agreement terms to assess fit.
Who it suits
DriveCentric is for dealerships seeking CRM tools for lead follow-up and customer communications. Its mobile app and listed service products may also fit dealership teams handling pipelines or fixed operations.
Plans and prices
Engagement Hub
Priced by rooftop and units sold count; add-ons available
Read 3 Oct 2026 · drivecentric.com
On the record
- Add-ons
- Listed add-ons include Automation Hub, AIM, Desking, Genius Reply, chat, Reputation Management, and Service Pipeline.drivecentric.com · read 3 Oct 2026
- Communications
- The platform brings texting, email, calls, and video into one customer communication workflow.drivecentric.com · read 3 Oct 2026
- Integrations
- DriveCentric lists DMS integrations including CDK Global, Dealertrack, Reynolds and Reynolds, and Tekion.drivecentric.com · read 3 Oct 2026
- Lead follow-up
- Its AI assistant can respond to new leads around the clock and continue following up.drivecentric.com · read 3 Oct 2026
- Mobile app
- The mobile app lets dealership teams manage tasks and pipelines, receive real-time alerts, and send personalized videos.drivecentric.com · read 3 Oct 2026
- Mobile support
- The mobile app page advertises one-tap access to the support team with a response time under one minute.drivecentric.com · read 3 Oct 2026
- Product
- DriveCentric describes itself as an automotive CRM and AI engagement platform for dealerships.drivecentric.com · read 3 Oct 2026
- Security certifications
- DriveCentric says it holds ISO/IEC 27001 and ISO/IEC 42001 certifications and a SOC 2 Type II report covering Security, Availability, and Confidentiality.drivecentric.com · read 3 Oct 2026
- Security controls
- Its stated controls include encryption in transit and at rest, two-factor authentication, network segmentation, code scanning, and third-party penetration testing.drivecentric.com · read 3 Oct 2026
- Service operations
- DriveCentric announced Service Engagement Hub, a customer engagement and AI platform for fixed operations and service BDC teams.drivecentric.com · read 3 Oct 2026
- Support
- Subscriptions include live chat and phone support, a dedicated Customer Success Manager, and on-demand DriveUniversity training.drivecentric.com · read 3 Oct 2026
