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Dialog Health
What it is
Dialog Health is an enterprise two-way texting platform for healthcare and HR communication. It supports appointment reminders and confirmations, pre-appointment instructions, post-appointment follow-ups, surveys, and billing reminders. Teams can send automated two-way, inbound, direct, group, and mass SMS using keyword or fixed responses. A self-service console builds workflows with personalized triggers, responses, and healthcare templates. Real-time analytics, delivery receipts, message history, and exportable reports help track communication. The platform connects with EHR, RCM, CRM, payment, and health-system tools, supporting CSV, HL7, and JSON through UI, sFTP, and Web API transports. Named integrations include Epic, Cerner, Greenway, ModMed, NextGen, Meditech, HealthGrid, SIS Complete, Athena Health, and Provation. Dialog Health describes cloud access from existing computers, laptops, and tablets with internet access; patients do not need an app. It states that it follows HIPAA and SOC II requirements, uses encryption in transit and at rest, offers AES-256 database encryption and optional multi-factor authentication, and adheres to HIPAA, TCPA, and CTIA standards. Pricing is tailored to organization size, message volume, and features.
For and against
For
- Automates two-way healthcare messaging workflows
- Includes delivery receipts and real-time analytics
- Connects with named EHR and CRM systems
- Patients need no app download
- Supports CSV, HL7, and JSON data
Against
- Pricing is available only on request
- Web and API platforms are listed
- SMS is the supported channel
- Designed for healthcare and HR communication
The verdict
Dialog Health combines automated texting, integrations, analytics, and compliance-focused controls for organizational communication. Prospective buyers must request pricing tailored to their needs.
Who it suits
Dialog Health suits hospitals, clinics, medical practices, healthcare organizations, HR teams, and contact centers managing SMS communication.
Plans and prices
Dialog Health platform
Pricing is tailored to organization size, message volume, and features
Read 4 Oct 2026 · dialoghealth.com
On the record
- Analytics
- The platform offers real-time analytics, delivery receipts, message history, and exportable reports.dialoghealth.com · read 4 Oct 2026
- Audience
- The platform is presented for hospitals, clinics, medical practices, healthcare organizations, HR teams, and contact centers.dialoghealth.com · read 4 Oct 2026
- Automation
- Users can build automated SMS workflows with personalized triggers, responses, and healthcare templates in a self-service console.dialoghealth.com · read 4 Oct 2026
- Cloud access
- Dialog Health describes its service as cloud-based and says it can run on an organization’s existing computers, laptops, and tablets with an internet connection.dialoghealth.com · read 4 Oct 2026
- Company
- Dialog Health states that it was founded in 2011 and is located in Franklin, Tennessee.dialoghealth.com · read 4 Oct 2026
- Compliance
- The company says its platform adheres to HIPAA, TCPA, and CTIA standards.dialoghealth.com · read 4 Oct 2026
- Integrations
- It connects with EHR, RCM, CRM, payment, and health system tools and supports CSV, HL7, and JSON data with UI, sFTP, and Web API transports.dialoghealth.com · read 4 Oct 2026
- Messaging
- Features include automated two-way, inbound, direct, group, and mass SMS with keyword and fixed responses.dialoghealth.com · read 4 Oct 2026
- Named integrations
- The integrations page names Epic, Cerner, Greenway, ModMed, NextGen, Meditech, HealthGrid, SIS Complete, Athena Health, and Provation.dialoghealth.com · read 4 Oct 2026
- No patient app
- The company says patients do not need to download an app to receive its SMS messages.dialoghealth.com · read 4 Oct 2026
- Patient outreach
- It supports appointment reminders and confirmations, pre-appointment instructions, post-appointment follow-ups, surveys, and billing reminders.dialoghealth.com · read 4 Oct 2026
- Product
- Dialog Health is an enterprise two-way texting platform for healthcare and HR communication.dialoghealth.com · read 4 Oct 2026
- Security
- The company states that it follows HIPAA and SOC II requirements and describes encryption in transit and at rest, AES-256 database encryption, and optional multi-factor authentication.dialoghealth.com · read 4 Oct 2026
- Support
- The company lists [email protected] and 877-666-1132 as contact details and says integrations include customer support and training.dialoghealth.com · read 4 Oct 2026
