Cloutly
Varsity Lakes, Queensland, Australia
What it is
Cloutly is a web and API customer-experience platform for service businesses that combines review requests, messaging, and review insights. It sends review requests by text and email, with configurable timing and follow-ups that stop when a review arrives. Its inbox combines customer texts, reviews, and social messages, and can draft replies for review. Users can ask questions about reviews and examine themes and trends by location and week. Named integrations include Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero, and Zapier. Cloutly says its REST API is available on every plan. Its MCP connector can let Claude or ChatGPT read reviews, reports, and locations, with that capability in early access on Growth. Campaign texts and inbox messages share SMS credits, using one credit per 160-character segment. A 14-day trial requires no credit card, and pricing starts at $39/mo.
For and against
For
- Sends configurable review requests by text and email
- Inbox combines texts, reviews, and social messages
- REST API is available on every plan
- 14-day trial does not require a credit card
- Supports many named business integrations
Against
- No free plan is listed
- SMS messages share one credit balance
- Each 160-character segment uses one credit
- MCP connector is early access on Growth
The verdict
Cloutly brings review collection, customer conversations, and review analysis into one service-business platform. Its trial and broad integrations lower the barrier to evaluation, while SMS credit usage is an important operating constraint.
Who it suits
It is aimed at service businesses, including single locations, multi-location networks, and franchise groups. Teams needing review management, messaging, and location-based insights may find the platform relevant.
Plans and prices
Starter
Google and Facebook reviews · 50 SMS credits/month · review widgets · QR codes
Read 14 Oct 2026 · cloutly.com
Essentials
100 SMS credits/month · 39 review sites · two-way SMS · video testimonials
Read 14 Oct 2026 · cloutly.com
Growth
200 SMS credits/month · competitor tracking · staff leaderboard · review analysis
Read 14 Oct 2026 · cloutly.com
Enterprise
Portfolio AI analysis · sentiment by venue · prescriptive issues · multi-venue roll-up
Read 14 Oct 2026 · cloutly.com
On the record
- AI responses
- AI drafts replies and insights, but a person must approve and send or publish the result.cloutly.com · read 14 Oct 2026
- API
- Cloutly says its REST API is available on every plan.cloutly.com · read 9 Oct 2026
- API scope
- Documented API operations cover businesses, reviews, replies and sending review invitations, with standard GET, POST, PUT and DELETE methods.help.cloutly.com · read 14 Oct 2026
- Apple requirements
- The iOS app requires iOS or iPadOS 12.0 or later; Mac use requires macOS 11.0 or later with an Apple M1 chip or later.apps.apple.com · read 14 Oct 2026
- Apple update status
- The latest listed version is 1.1.7 from December 11, 2023, with bug fixes and security updates.apps.apple.com · read 14 Oct 2026
- Campaign attribution
- Campaign reporting shows sent, opened, clicked and resulting reviews, with reviews credited to staff members.cloutly.com · read 14 Oct 2026
- Company legal name
- The maker is Cloutly Co Pty Ltd, Australian company number 637 155 045.cloutly.com · read 14 Oct 2026
- Company profile
- LinkedIn lists Cloutly as a privately held advertising-services company headquartered on the Gold Coast with 2–10 employees and founded in 2019.au.linkedin.com · read 14 Oct 2026
- Connected AI
- Claude and ChatGPT can connect through Cloutly's MCP endpoint at https://mcp.cloutly.com/mcp.cloutly.com · read 14 Oct 2026
- Data export
- Customers can export data in CSV and, where enabled, through the API; after cancellation a 30-day export window is provided.cloutly.com · read 14 Oct 2026
- Funding
- A June 27, 2022 announcement reported a A$500,000 pre-seed round led by Unify Ventures and Palm Beach Ventures.cloutly.com · read 14 Oct 2026
- Inbox
- Its inbox brings together customer texts, reviews and social messages, and can draft replies for users to review.cloutly.com · read 9 Oct 2026
- Integrations
- Named integrations include Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero and Zapier.cloutly.com · read 14 Oct 2026
- Intended customers
- The maker describes the product for service businesses, including single-location businesses, multi-location networks and franchise groups.cloutly.com · read 9 Oct 2026
- Licence
- The terms grant subscription access, prohibit reverse engineering and competing products, and do not publish an open-source licence.cloutly.com · read 14 Oct 2026
- Limit: Capterra scope
- A Capterra reviewer said Cloutly is a review platform rather than a complete SEO platform.capterra.com · read 14 Oct 2026
- Limit: Capterra trial
- One Capterra reviewer complained that important features were unavailable during the free trial.capterra.com · read 14 Oct 2026
- Limit: G2 mobile app
- The G2 reviewer said the iPhone app had limited functionality.g2.com · read 14 Oct 2026
