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CallTools
CallTools · Irvine, California, United States · founded 2015
What it is
CallTools is a cloud contact-center platform for organizations managing inbound and outbound calls. Its power, predictive, and preview dialing modes support different calling workflows; the Power Dialer moves through a contact list and connects an agent when someone answers. Inbound tools include call distribution, custom IVR, queues, callbacks, failover destinations, and call recording. Agents can send SMS and email follow-ups, while a real-time dashboard tracks contact rates, talk time, call dispositions, and lead-source performance. CallTools lists more than 40 direct integrations, including Salesforce, HubSpot, and Microsoft Dynamics, and a REST API for data exchange, queries, webhooks, automations, and custom connectors. Compliance controls include timezone protection, holiday scheduling, Do Not Call integration, and contact-preference scrubbing. Pricing is available on request. Agents need a physical Windows 10 or current macOS computer, current Chrome or Firefox, and a USB wired headset; tablets, mobile devices, and virtual machines are unsupported.
For and against
For
- Power, predictive, and preview dialing modes
- Inbound queues, callbacks, IVR, and call recording
- SMS and email follow-ups from the platform
- More than 40 direct integrations
- Unlimited minutes and no call-per-minute or port limits
Against
- Pricing is available only on request
- Requires physical Windows 10 or current macOS computer
- Tablets, mobile devices, and virtual machines are unsupported
- Requires a USB wired headset
The verdict
CallTools combines inbound and outbound calling with dialing, follow-ups, reporting, and compliance controls. Before choosing it, note the system requirements and request pricing details.
Who it suits
CallTools suits sales teams and contact centers that manage inbound and outbound calls and want dialing, reporting, messaging, and compliance tools in one platform. It supports organizations from small sales teams to large enterprises.
Plans and prices
Power Contact Center
unlimited inbound and outbound local/domestic long-distance minutes · nationwide calling · manager seat included
Read 15 Oct 2026 · calltools.com
On the record
- API
- Its documented REST API supports data import, export, querying contacts and call logs, webhooks, automations, and custom connectors.calltools.com · read 1 Oct 2026
- API access requirement
- An account is required to obtain an API key, although developer accounts can be requested from developer support.calltools.com · read 15 Oct 2026
- API authentication
- API keys are passed in an Authorization header, inherit the associated user's permissions, and each user can have one key; JWT authentication is also available for general integrations.calltools.com · read 15 Oct 2026
- API limits
- Most API endpoints cap page size at 250 results.calltools.com · read 15 Oct 2026
- Built-in CRM
- The platform includes a built-in CRM for contact management, dispositions, opportunity tracking, reminders and interaction history.getapp.com · read 15 Oct 2026
- Call recording
- Managers can record calls and review recordings for training and quality control.calltools.com · read 15 Oct 2026
- Cloud deployment
- CallTools says its cloud platform requires no hardware installation, software configuration or IT involvement and can be launched in under a day.calltools.com · read 15 Oct 2026
- Company facts
- LinkedIn lists CallTools.com as a privately held telecommunications company founded in 2015 with 201–500 employees and headquarters in Irvine, California.linkedin.com · read 15 Oct 2026
- Company legal name
- The contact page identifies the business as CallTools, Inc.calltools.com · read 15 Oct 2026
- Compliance controls
- Compliance features include timezone protection, state-specific holiday scheduling, Federal Do Not Call integration, contact-preference scrubbing, call recording, and audit logging.calltools.com · read 1 Oct 2026
- Crunchbase profile
- Crunchbase describes CallTools as a private Irvine company in business information systems, marketing, software and telecommunications, with a 251–500 headcount range.crunchbase.com · read 15 Oct 2026
- Dialing modes
- The platform offers power, predictive, and preview dialing options.calltools.com · read 1 Oct 2026
- DNC handling
- Number indicators identify Federal and company Do Not Call status, and list scrubbing can remove DNC numbers.calltools.com · read 15 Oct 2026
- Documentation depth
- Developer materials include getting started, core concepts, API conventions, authentication, REST reference, webhooks, automations, connectors, Zapier and support pages.calltools.com · read 15 Oct 2026
- Inbound call center
- Inbound features include call queues, automatic call distribution, IVR, routing, recording and real-time analytics.getapp.com · read 15 Oct 2026
- Inbound calling
- Inbound features include call distribution, custom IVR, queues, callbacks, failover destinations, and call recording.calltools.com · read 1 Oct 2026
- Integrations
- CallTools lists more than 40 direct integrations, including Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Dynamics, Slack, Google Sheets, Shopify, Zapier, Keap, Ringba and Retreaver.calltools.com · read 15 Oct 2026
- Limit: call quality and connectivity
- Software Advice's product summary identifies call connection and sound issues as a recurring weakness, and reviewers say quality depends on internet connectivity.softwareadvice.com · read 15 Oct 2026
