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Bloomfire
Bloomfire · Austin, Texas · founded 2010
What it is
Bloomfire is a knowledge management, enterprise search, and business intelligence platform for organizations. Its search indexes content across formats and locations, including slides, audio, and video. Synapse answers questions using approved organizational content and links to the source, while the platform can flag outdated, duplicate, conflicting, or incomplete material for review. AI authoring tools can create summaries and titles and tag uploaded content. Connectors include SharePoint, Google Drive, Salesforce, Teams, and Confluence. Access options include SAML 2.0 single sign-on, SCIM provisioning, and group-based permissions. Bloomfire states that it is SOC 2 Type II compliant, encrypts data at rest and user data in transit, and runs on AWS with database replication across availability zones. Its use cases span team, department, and company-wide knowledge sharing, as well as customer or partner self-service. Plans are priced according to the scope of the knowledge program, with pricing available on request. There is no free plan; implementation support covers up to 3,000 content uploads, with add-ons for more complex needs.
For and against
For
- Search indexes slides, audio, and video.
- Answers link to approved organizational sources.
- Flags knowledge for review and upkeep.
- Connectors include SharePoint and Salesforce.
- Supports SAML 2.0, SCIM, and group permissions.
Against
- No free plan is available.
- Pricing is available on request.
- Standard implementation supports up to 3,000 uploads.
The verdict
Bloomfire combines enterprise search, knowledge upkeep, and AI-assisted answers in one platform. Pricing depends on program scope, so organizations need to request a quote to assess fit.
Who it suits
Bloomfire suits organizations that need shared knowledge and search across teams or departments, or customer and partner self-service. It may also fit companies seeking controlled access through SSO, SCIM, and group permissions.
Plans and prices
Department
Department-wide access · extra fees for data migration and implementation services
Read 8 Oct 2026 · bloomfire.com
Enterprise
Company-wide access · premium support · integrations · multiple communities
Read 8 Oct 2026 · bloomfire.com
Team
Single team access · extra fees for data migration and implementation services
Read 8 Oct 2026 · bloomfire.com
On the record
- Access controls
- The platform supports SAML 2.0 single sign-on, SCIM provisioning, and group-based permissions for restricted content.bloomfire.com · read 8 Oct 2026
- AI answers
- Synapse provides answers grounded in approved organizational content and links each response to its source.bloomfire.com · read 8 Oct 2026
- Publishing audience
- bothbloomfire.com · read 20 Sep 2026
- Authoring
- Bloomfire says its AI authoring tools can generate summaries and titles and automatically tag uploaded content.bloomfire.com · read 8 Oct 2026
- Content analytics
- Yesbloomfire.com · read 20 Sep 2026
- Hosting and recovery
- Bloomfire says it is hosted on AWS and replicates its database across multiple availability zones in real time.bloomfire.com · read 8 Oct 2026
- Implementation limit
- Standard implementation includes support for up to 3,000 content uploads; optional add-ons are available for more complex needs.bloomfire.com · read 8 Oct 2026
- Integrations
- Bloomfire lists SharePoint, Google Drive, Salesforce, Teams, and Confluence among its knowledge connector sources.bloomfire.com · read 8 Oct 2026
- Intended users
- Bloomfire presents use cases spanning teams, departments, and company-wide deployments, including internal knowledge sharing and customer or partner self-service.bloomfire.com · read 8 Oct 2026
- Knowledge upkeep
- The platform can flag outdated, duplicate, conflicting, or incomplete knowledge for review.bloomfire.com · read 8 Oct 2026
- Pricing basis
- Bloomfire says plans are priced by the scope of the knowledge program rather than by a fixed per-user fee, and its published plans have no displayed prices.bloomfire.com · read 8 Oct 2026
- Product
- Bloomfire describes its platform as AI-based knowledge management, enterprise search, and business intelligence software.bloomfire.com · read 8 Oct 2026
- Search
- Bloomfire says it deep-indexes content across formats and locations, including slides, audio, and video.bloomfire.com · read 8 Oct 2026
- Security
- Bloomfire states that it is SOC 2 Type II compliant and encrypts data at rest and user data in transit.bloomfire.com · read 8 Oct 2026
- SSO support
- Yesbloomfire.com · read 20 Sep 2026
- Support
- The pricing page describes implementation guidance and ongoing customer success support, with premium support for enterprise deployments.bloomfire.com · read 8 Oct 2026
- Version history
- Yesbloomfire.com · read 20 Sep 2026
