BigChange

BigChange combines job management, scheduling, fleet tracking, customer service and invoicing in a platform for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline and alerts. Field staff can use its mobile app for assigned jobs, digital worksheets, risk assessments, proof of service and timesheets; the platform also includes live tracking and driver behaviour monitoring. Customers can request jobs, follow progress and download job cards through a portal, with integrated payments and ETA alerts. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging and GPS time tracking. Integrations with Sage and Xero are listed, while APIs and web services can support connections with ERP and other industry platforms. BigChange is available on the web, Android and iOS. The company says it serves trades and field service businesses including plumbing and HVAC, drainage, utilities, fire and security, equipment hire and electrical contracting. Pricing is by request; plan prices are not displayed.

BigChange brings office, field and customer workflows into one platform, with mobile tools and a customer portal. Its feature set is tailored to field service operations, and pricing requires a request.

BigChange is for field service businesses that coordinate office work and mobile teams. Its listed sectors include plumbing and HVAC, utilities, drainage, fire and security, equipment hire and electrical contracting.

BigChange is a field-service management platform built around coordinating office staff, technicians and customers. It is best suited to businesses with recurring operational complexity across dispatch, fleet and service workflows. Its broad toolkit is compelling for that work, but custom pricing makes a cost comparison part of the buying decision.

Overview

Job management, scheduling, fleet tracking, customer service and invoicing share one platform. That connected approach can help teams keep job information moving from office planning to field completion and customer follow-up, rather than relying on separate systems for each step.

BigChange is made by a company founded in 2013 and headquartered in Leeds, UK, and is part of the Simpro Group. It serves UK field-service businesses across trades and sectors including plumbing and heating, HVAC, drainage, utilities, fire and security, equipment hire, facilities management and electrical contracting.

Key features

Office tools include a dispatch board, scheduling, CRM, sales pipeline, quotes, invoices, reporting and alerts. Equipment histories and service agreements add value for maintenance operations that need job records to support ongoing customer relationships. Scheduling and live tracking are included in the plans, while buyers should confirm whether any additional capabilities they need are treated as extras.

Field staff can use the mobile app to work on assigned jobs, complete digital worksheets and risk assessments, and record timesheets and proof of service. Driver-behaviour monitoring adds fleet oversight alongside job execution. Together, these tools suit businesses that need a documented workflow from dispatch through completion, but smaller operators with only basic booking and invoicing needs may find the platform broader than necessary.

The customer portal lets customers request jobs, track progress and download job cards. Integrated payments and ETA alerts extend the workflow to customer communication and payment, potentially easing routine status updates for teams handling a steady volume of work.

BigChange Lightning adds AI agents for business intelligence, engineer training, job preparation and documentation, customer summaries, messaging and GPS time tracking. This may help teams bring more operational tasks into the platform; the breadth of tools makes it worth clarifying which capabilities are included in a prospective package.

Integrations with Sage and Xero are described, and the Developer API supports software connections, task automation and real-time data syncing, including through low-code tools such as Power Automate. That flexibility is useful for businesses tying field operations to other systems. BigChange says its platform is hosted on AWS with multi-region, multi-datacentre architecture, uses encrypted app-to-system communications and mobile device management on its tablets, and undergoes independent penetration testing. It also states certifications for ISO 27001, ISO 9001, Cyber Essentials and SOC 2 Type 1. Support includes 24/7 access to a UK-based RoadCrew team, a customer success manager and training resources.

Pricing

BigChange plans — custom pricing. Plans include support, CRM, job scheduling, a mobile app, live tracking, quotes and invoices, business intelligence and a collaboration network; extras are available. This core bundle is suited to businesses seeking an integrated operating system for field work, but the lack of a published price means buyers need a quote to assess fit against their budget. No seat quotas or trial terms are stated.

The platform is paid rather than offered as a free plan. Buyers should compare the quote and any extras against their needs, especially if they require capabilities beyond the included core package.

Platforms

BigChange is available on web, Android and iOS, with an API for connecting other software. The mobile app is distributed through the iOS App Store and Google Play Store.

Who it's for

BigChange is a strong fit for field-service businesses coordinating office dispatchers, mobile technicians and customer communication—particularly in plumbing and HVAC, drainage, utilities, fire and security, equipment rental, facilities management and electrical contracting. Its connected scheduling, tracking and service records are most valuable when several roles need visibility into the same jobs. A small operator seeking only a simple, low-cost job tool may be better served by a narrower product.

Pros and cons

• Broad job-to-payment workflow: scheduling, field records, customer portal, invoicing and integrated payments connect work across office, field and customer touchpoints.
• Useful maintenance context: equipment histories and service agreements support ongoing service operations as well as individual jobs.
• Integration and security provisions: Sage and Xero integrations, an API, stated certifications and AWS hosting support connected, security-conscious operations.
• Custom pricing: without a published price, budget comparison requires a quote, and extras may affect the final cost.
• Potentially more than smaller teams need: businesses with simple scheduling and billing workflows may not benefit from the platform's wider fleet and operational feature set.

Alternatives

ServiceM8 is worth considering for a small team that wants a free starting point: its free plan covers one user and 30 jobs per month, with 10 AI uses per day and SMS at 10c; it also offers a free trial.

WEX FSM may suit buyers prioritizing payment processing, mobile card readers, online payments and financing, with a free plan available.

FieldAware is another paid option, with a free trial and Android, iOS, web and API platforms.

Fieldpoint is a paid option with custom pricing and a demo request, available on web, Android, iOS and self-hosted deployments.

ServiceWorks is an alternative with a published Bronze plan at $150 a month, billed monthly; its plan includes 500,000 API credits.

Commusoft offers paid plans including Go Paperless for job tracking, custom forms and operational control, and Customer Journey for commercial contracts and optimized scheduling.

Fergus is a paid option with a free trial; its Essentials plan covers quoting and estimating, job cards, GPS tracking, timesheets, calendar and recurring jobs.

Joblogic may suit buyers who want a published entry price: its Standard plan is £45 a month, billed annually, and includes customer and site management, asset management, job management and costing, quotes and invoices.

For category comparisons, see HVAC Software, Plumbing Software, Dispatch Management Software and Field Service Management Software.

Verdict

BigChange is best for field-service operators that need office dispatch, mobile job execution, fleet visibility and customer workflows connected in one system. Its main advantage is the breadth of that end-to-end operation, including maintenance records, customer tools and integrations. Look elsewhere if a predictable published price or a lighter-weight setup is more important than consolidating those workflows.