FieldAware

FieldAware is field service management software from GPS Insight for coordinating work between field technicians and back-office teams. It supports work orders, scheduling, dispatching, invoicing, reporting, and asset management. Its mobile apps give staff access to job details, custom checklists, customer information, work orders, and schedules, and FieldAware says those apps can access customer data offline. Forms can use conditional logic and automatic calculations, and collect signatures and photos. Other listed capabilities include route optimization, recurring jobs, invoicing and payments, and a customer portal. Connectors are listed for NetSuite, QuickBooks, and CentralBOS. The Open API supports bidirectional data transfer and integration with ERP, CRM, and accounting systems. FieldAware serves industries including construction, facility and property management, industrial and commercial equipment, health sciences and MedTech, and oil and gas. It is available on web, iOS, Android, and through an API. The company was founded in 2011 and is based in Scottsdale, Arizona. Pricing is on request; a trial may be offered for a specified period, but no standard duration is stated.

FieldAware combines work coordination, mobile tools, forms, and integrations for field service teams. Prospective customers need to request pricing and confirm whether a trial is available.

It suits field service organizations coordinating technicians and back-office work, particularly in the listed industries. Offline mobile access and integrations may be useful to teams using existing business systems.

FieldAware is a field service management platform for coordinating technicians and office teams. It suits organizations with complex, recurring field work and established business systems to connect. Its strongest proposition is offline-capable mobile execution paired with configurable forms and broad integration options, while custom pricing makes the sales process central to the decision.

Overview

FieldAware combines work orders, scheduling, dispatch, invoicing, reporting, asset management, recurring jobs, route optimization, and a customer portal. That covers the operational path from planning a visit through completing and billing it, giving dispatchers and technicians a shared workflow rather than separate job and accounting tools.

The mobile apps put job details, customer information, work orders, schedules, and custom checklists in technicians’ hands. Native Android and iOS apps are offline enabled, so crews can access customer data when connectivity fails. That is a practical advantage for remote sites, basements, industrial locations, and other areas where a continuously connected workflow is unrealistic.

FieldAware is part of GPS Insight, a field-service SaaS company founded in 2011 and headquartered in Scottsdale, Arizona. Its stated customer industries include building and construction, facility and property management, industrial and commercial equipment, health sciences and MedTech, and oil and gas.

Key features

• Work coordination: Work-order management, scheduling, dispatch, invoicing, reporting, and asset management address both field execution and back-office control. Recurring jobs help organizations manage repeat service obligations, while route optimization can reduce unnecessary travel in daily planning.
• Mobile fieldwork: Technicians can review assignments and customer records, follow schedules, and complete checklists from Android or iOS. Offline operation keeps essential information usable without an internet connection, though teams should still assess how their own synchronization needs fit the service.
• Configurable forms: FieldAware Forms supports conditional logic, automatic formula calculations, signatures, and photos. Conditional paths can keep forms relevant to each job, calculations can standardize derived values, and captured signatures and images provide richer completion records than plain notes.
• Integrations and API: Connectors are available for NetSuite, QuickBooks, and CentralBOS. The Open API supports bidirectional transfer with web-based products and connections to existing ERP, CRM, and accounting systems, making FieldAware a stronger candidate when field data must flow into established financial or operational software.
• Customer and route tools: A customer portal, route optimization, invoicing and payments, and recurring-job support extend the product beyond dispatch. These functions are most useful to service organizations managing ongoing customer relationships rather than occasional, one-off work.
• Support and training: Live support is offered around the clock by telephone, email, text, and web, with a self-service case portal. FieldAware University adds web training, monthly webinars, on-demand videos, and role-based instruction for administrators, dispatchers, and technicians.
• Security: FieldAware states that it is GDPR compliant for customers covered by GDPR, including organizations handling data on European citizens, and points customers to GPS Insight’s Trust Center and data processing documentation.

Pricing

FieldAware uses paid, quote-based pricing. The official site directs prospective customers to request a demo rather than publishing plan prices, so budget-conscious buyers cannot compare a standard monthly rate in advance. The service agreement says demo or free-trial versions may be offered for a specified period, but it does not establish a standard trial length. Confirm the trial terms, renewal conditions, included users, and any usage limits during the sales discussion.

Custom pricing can make sense for organizations that need integrations, forms, offline mobile work, and coordinated back-office processes configured around their operation. It is a weaker fit for a small team seeking a transparent, self-serve plan or a known free allowance.

Platforms

FieldAware is available on Android, iOS, web, and through an API. Both major mobile platforms are supported, while web access serves office coordination and the API supports connections to other systems.

Who it's for

FieldAware is aimed at field service organizations in construction, facilities and property management, industrial and commercial equipment, health sciences and MedTech, and oil and gas. It is particularly suitable when technicians work in areas with unreliable connectivity, when forms require conditional logic and evidence capture, or when dispatch and finance teams need bidirectional ERP, CRM, or accounting integration.

Smaller operations with simple scheduling and billing may find the platform’s breadth and sales-led pricing difficult to justify. Teams that require a published price, a defined trial duration, or a free tier should compare alternatives before investing in a demo process.

Pros and cons

Pros

• Offline-capable native apps: Technicians can reach customer and job data without an internet connection, which supports work in poorly covered locations.
• Flexible field forms: Conditional logic, calculations, signatures, and photos can standardize complex service records while preserving job-specific steps.
• Integration depth: NetSuite, QuickBooks, and CentralBOS connectors, plus a bidirectional Open API, support organizations that already depend on business systems.
• Broad operational coverage: Scheduling, dispatch, recurring jobs, route optimization, invoicing and payments, reporting, assets, and a customer portal span more of the service cycle than a basic dispatch tool.
• Always-on assistance: 24/7 support and structured training reduce the burden of rolling out a multi-role field platform.

Cons

• Price opacity: There are no published plan prices, so comparing cost before contacting sales is difficult.
• Unfixed trial terms: A trial may be offered, but no standard number of days is stated, making evaluation planning less predictable.
• Potential overkill for simple teams: Organizations needing only basic scheduling may not benefit enough from the integration, forms, and asset-management scope to offset a custom buying process.

Alternatives

For a focused trade comparison, browse HVAC Software, Dispatch Management Software, and Field Service Management Software.

• ServiceM8 is the better starting point for a very small operation wanting a free tier: its Free plan costs nothing, supports one user and 30 jobs per month, and includes a free trial.
• WEX FSM suits buyers seeking a free plan centered on card processing, mobile readers, online payments, financing, and instant loan applications.
• BigChange is another paid, quote-based option with support, CRM, job scheduling, mobile apps, live tracking, quotes and invoices, business intelligence, and collaboration.
• ServiceWorks is worth comparing when a published entry price matters; its Bronze plan is $150 a month and includes 500,000 API credits.
• ServMan PRO offers custom modular pricing for buyers who prefer a module-based approach.
• Fieldpoint is an alternative with Android, iOS, web, API, and self-hosted availability, priced by request.
• FieldPulse uses seat-based custom quotes for teams wanting pricing tailored to team size.
• HVACBase is a quote-based option aimed at organizations prepared to request a demo for pricing.

Verdict

Choose FieldAware if your service organization needs offline mobile work, sophisticated forms, recurring scheduling, and reliable links to ERP, CRM, or accounting systems across a coordinated field operation. Its main reason to look elsewhere is the buying uncertainty: pricing and trial length require a sales conversation, and smaller teams with straightforward jobs may prefer a simpler product with transparent plans.