Anserve
Butler, New Jersey, United States
What it is
Anserve is a web-based service for 24/7 live answering and contact-center support. Trained agents use client-specific scripts to answer inquiries, qualify callers, take messages, route calls, schedule appointments, and dispatch emergencies. Agents can book, change, and confirm appointments in real time through a client’s calendar, EMR, or CRM. The service works with various CRM, scheduling, and dispatch systems within existing workflows. Emergency calls can be escalated according to client protocols. Anserve provides English and Spanish support, plus translation services for more than 200 other languages. Listed industries include healthcare, property management, home services, emergency restoration, legal and professional services, MSPs, small businesses, utilities, and oil and gas. HIPAA-compliant answering is available for healthcare clients, and agents receive training on HIPAA, customer service, and breach prevention. SSO uses SAML 2.0 and OpenID Connect, with SCIM 2.0 for provisioning. Plans start at $25 a month, with pricing dependent on call volume and customization.
For and against
For
- Uses trained live agents
- Schedules appointments in real time
- Offers 24/7 emergency dispatch
- Supports English, Spanish, and 200-plus languages
- Provides HIPAA-compliant answering
Against
- Pricing depends on call volume and customization
- Paid plans start at $25 a month
- Service relies on client-specific workflows
- Web platform only
The verdict
Anserve combines human call handling with scheduling, routing, dispatch, and multilingual support. Its paid plans are customized around each client’s call volume and service needs.
Who it suits
Anserve suits businesses that want people to answer, qualify, route, and schedule calls. It also fits organizations needing emergency dispatch, multilingual support, or HIPAA-compliant healthcare answering.
Plans and prices
Answering service plan
Pricing depends on call volume, service needs, and customization
Read 9 Oct 2026 · anserve.com
On the record
- Agent training
- The company says agents receive regular training on HIPAA, customer service, and breach prevention.anserve.com · read 9 Oct 2026
- Call handling
- Live agents use client-specific scripts to answer inquiries, schedule appointments, dispatch technicians, or transfer urgent calls.anserve.com · read 9 Oct 2026
- Company background
- Anserve says it has provided answering services since 1969 and is a family business with more than 100 employees.anserve.com · read 9 Oct 2026
- Emergency support
- The service offers 24/7 emergency dispatch, escalating urgent calls according to client protocols.anserve.com · read 9 Oct 2026
- Healthcare compliance
- Anserve offers HIPAA-compliant answering services for healthcare clients.anserve.com · read 9 Oct 2026
- Industries
- Its stated client industries include healthcare, property management, home services, emergency restoration, legal and professional services, MSPs, small businesses, utilities, and oil and gas.anserve.com · read 9 Oct 2026
- Integrations
- Anserve says it works with a variety of CRMs, scheduling platforms, and dispatch systems within existing workflows.anserve.com · read 9 Oct 2026
- Languages
- Anserve offers English and Spanish support and translation services for more than 200 other languages.anserve.com · read 9 Oct 2026
- People and automation
- Anserve says calls are handled by trained live agents, with technology and automation used when appropriate.anserve.com · read 9 Oct 2026
- Scheduling
- Agents can book, modify, and confirm appointments in real time using a client's calendar, EMR, or CRM.anserve.com · read 9 Oct 2026
- Security
- Anserve says it follows strict data security protocols to protect customer information and confidentiality.anserve.com · read 9 Oct 2026
- Service
- Anserve provides 24/7 live answering and contact center services for managing calls, scheduling appointments, dispatching emergencies, and supporting customers.anserve.com · read 9 Oct 2026
- SSO
- Anserve supports SSO using SAML 2.0 and OpenID Connect and says it uses SCIM 2.0 for automated user provisioning and deprovisioning.anserve.com · read 9 Oct 2026
- Support and onboarding
- Anserve says most clients can be onboarded within a few days and offers customized plans after a consultation.anserve.com · read 9 Oct 2026
