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Amotions AI
Burlingame, California, United States
What it is
Amotions AI provides coaching during customer conversations, practice roleplay before calls, and scorecards and feedback after calls. During live conversations, it privately suggests discovery questions, objection responses, technical answers, and next steps on the user’s screen. Teams can supply playbooks, product knowledge, objections, and talk tracks to shape the coaching. Amotions says it does not join Zoom, Teams, or Meet as a meeting participant. Zoom and Salesforce are listed as native connectors; other meeting and call workflows use a desktop app, browser overlay, or uploads.
The service has a free plan with limited usage and paid plans from $49/user/mo, with no free trial. Real-time coaching is not available through a mobile-phone app, though phone or dialer calls can be coached through a computer workflow using speaker audio. Salesforce writeback creates Tasks, but full transcripts and rubric breakdowns are not sent to the CRM, and Salesforce sync into Amotions is manual. The company says customer transcripts, audio uploads, and chat sessions are not used to train third-party foundation models. It is aimed at customer-facing sales and service teams, including insurance, real estate, mortgage, healthcare, dental, solar, and contact-center teams.
For and against
For
- Private live suggestions cover questions, objections, and next steps.
- Teams can tailor coaching with their own playbooks.
- Zoom and Salesforce are native connectors.
- Customer content is not used to train third-party foundation models.
- Free plan includes roleplay, scorecards, and transcripts.
Against
- Real-time coaching is unavailable as a mobile-phone app.
- Salesforce sync into Amotions is manual.
- Full transcripts and rubric breakdowns are not pushed to Salesforce.
- The company does not publish a SOC 2 report or ISO 27001 certificate.
The verdict
Amotions AI combines live coaching with practice and post-call feedback for customer-facing teams. Buyers should account for its computer-based live workflow and the limits on Salesforce writeback.
Who it suits
Amotions AI suits customer-facing sales and service teams that want private live guidance, roleplay, and post-call feedback. Its listed audiences include insurance, real estate, mortgage, healthcare, dental, solar, and contact-center teams.
Plans and prices
Basic
Limited usage · live coaching, roleplay, scorecards, transcripts · 2 playbook documents or links
Read 28 Sep 2026 · amotionsinc.com
Starter
Monthly real-time coaching usage limit · AI roleplay · post-call insights · transcripts
Read 28 Sep 2026 · amotionsinc.com
Professional
More generous real-time coaching usage · custom AI agents · basic team dashboard · includes 3× the usage of Starter
Read 28 Sep 2026 · amotionsinc.com
Enterprise
Sized to rollout · manager dashboards · advanced admin controls · multi-call insights
Read 28 Sep 2026 · amotionsinc.com
On the record
- Audience
- The product is aimed at customer-facing sales and service teams, including insurance, real estate, mortgage, healthcare, dental, solar, and contact-center teams.amotionsinc.com · read 28 Sep 2026
- Compliance
- The site says it does not publish a SOC 2 report, ISO 27001 certificate, or public HIPAA attestation; healthcare buyers can discuss HIPAA-oriented configurations during a deployment review.amotionsinc.com · read 28 Sep 2026
- Data use
- Customer transcripts, audio uploads, and chat sessions are not used to train third-party foundation models, and organization data is separated by workspace.amotionsinc.com · read 28 Sep 2026
- Infrastructure
- The company says coaching workloads run in isolated Google Cloud environments, including Cloud Run, with encrypted transmission and storage.amotionsinc.com · read 28 Sep 2026
- Integrations
- Zoom and Salesforce are listed as native connectors; Teams, Google Meet, phone calls, and supported dialers use a desktop app or browser overlay and/or upload workflows.amotionsinc.com · read 28 Sep 2026
- Live coaching
- During live conversations, it privately suggests discovery questions, objection responses, technical answers, and next steps.amotionsinc.com · read 28 Sep 2026
- Mobile limitation
- Real-time coaching is not available as a mobile-phone app; phone or dialer calls can be coached through a computer workflow using speaker audio.amotionsinc.com · read 28 Sep 2026
- No meeting bot
- Amotions says it does not join Zoom, Teams, or Meet as a meeting participant; guidance appears privately on the user's screen.amotionsinc.com · read 28 Sep 2026
- Playbook training
- Customers can provide playbooks, objections, product knowledge, and talk tracks to tailor coaching to their process.amotionsinc.com · read 28 Sep 2026
- Purpose
- Amotions AI provides private real-time coaching during customer conversations, AI roleplay before calls, and post-call scorecards and feedback.amotionsinc.com · read 28 Sep 2026
- Salesforce limits
- Salesforce writeback creates Tasks; full transcripts and rubric scorecard breakdowns are not pushed into CRM, and Salesforce sync into Amotions is manual.amotionsinc.com · read 28 Sep 2026
- Support
- Starter and Basic include self-serve help and in-product guidance; Enterprise includes sales-assisted rollout.amotionsinc.com · read 28 Sep 2026
