Microsoft System Center Service Manager vs SolarWinds Service Desk

Microsoft System Center Service Manager

5.2 #40 in IT Problem Management Software

About Microsoft System Center Service Manager

SolarWinds Service Desk

6.9 #21 in IT Knowledge Base Software

About SolarWinds Service Desk
Microsoft System Center Service ManagerSolarWinds Service Desk
Free planNoNo
Free trialYes
Paid from$1,455/mo$39/mo
PlatformsWindowsAndroid, api, iOS, Web
Free planNoNo
Root-cause analysisYes
Workaround trackingYes
Incident linkingYes
Permanent-fix trackingYes
Deployment optionsself-hosted
SLA managementYes
IT asset managementYes
Approval workflowsYes
Knowledge baseYes
Employee portalYes
Asset managementYes
Single sign-onYes
Mobile appsYes
Paid from39 /mo

Listed together in Best IT Problem Management SoftwareBest IT Service Catalog Software