Hey Support vs Luran
| Hey Support | Luran | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | No | No |
| Paid from | $19/mo | — |
| Open source | No | No |
| Platforms | Web | Web |
| Free plan | Yes | No |
| AI service agent | Yes | Yes |
| Automated routing | Yes | Yes |
| Workflow automation | Yes | Yes |
| Supported channels | web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email, Slack | website chat widget, hosted business page, Luran inbox and Channels feed |
| Knowledge sources | website content, documentation, Shopify/WooCommerce catalogs, HubSpot records, APIs | documents, FAQs, PDFs, policies, product notes, URLs |
| Human handoff | Yes | Yes |
Both are listed in Best Customer Service Automation Software. On Samsung Mobile US Press, Hey Support scores higher on our published basis.