Genesys Cloud CX vs Zoom Contact Center
| Genesys Cloud CX | Zoom Contact Center | |
|---|---|---|
| Free plan | No | |
| Paid from | $75/mo | |
| Platforms | Web, Windows, macOS, iOS, Android | |
| Free plan | No | No |
| Paid from | $75/user/mo | |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Workforce management | Yes | Yes |
| Conversation routing | skill_based | |
| Team collaboration | Yes | |
| WhatsApp templates | Yes | |
| Digital channel scope | omnichannel |
Listed together in Best Call Center SoftwareBest Contact Center SoftwareBest Omnichannel Contact Center Software