Freshworks Freddy AI Agent vs Intercom
| Freshworks Freddy AI Agent | Intercom | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | |
| Paid from | $29/mo | $19/mo |
| Platforms | Web | Android, iOS, Web |
| Free plan | No | No |
| Paid from | 29 /mo | Free |
| Supported channels | Email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels | |
| Workflow actions | Yes | |
| Human handoff | Yes | Yes |
| Voice support | No | |
| Multilingual support | Yes | |
| API access | Yes | |
| Case management | Yes | |
| SLA management | Yes | Yes |
| Omnichannel support | Yes | |
| Knowledge base | Yes | |
| Customer portal | Yes | |
| Workflow automation | Yes | |
| Service analytics | custom | |
| Deployment channels | Web, iOS, and Android | |
| Visual flow builder | Yes | |
| AI bot generation | Yes | |
| Knowledge-base answers | Yes | |
| Shared inbox | Yes | |
| Help center | Yes | |
| Publishing audience | Customers using a website, app, or product experience | |
| SSO support | Yes | |
| Website chatbot | Yes | |
| Live agent chat | Yes | |
| Visitor tracking | Yes | |
| Chat channels | omnichannel | |
| Included agent seats | 1 agents | |
| Listed integrations | 450 apps |
Listed together in Best AI Customer Service AgentsBest Customer Service CRM Software