FreeITSM vs Zendesk Employee Service
| FreeITSM | Zendesk Employee Service | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | No | Yes |
| Paid from | Free | $29/mo |
| Platforms | api, Linux, self-hosted, Web, Windows | Android, api, iOS, Web |
| Free plan | Yes | No |
| Risk assessment | Yes | |
| Approval workflows | Yes | |
| Change calendar | Yes | |
| Change audit trail | Yes | |
| AI ticket triage | Yes | |
| AI knowledge answers | Yes | |
| Employee service portal | Yes | |
| Workflow approvals | Yes | |
| SLA management | Yes | |
| IT asset management | Yes | |
| Request channels | email, help center, web and mobile messaging, social messaging, voice, text, live chat, web widget, mobile SDK, API | |
| Asset management | Yes |
Listed together in Best AI IT Service Desk Software