EvaluAgent vs Genesys Cloud Quality Management
Genesys Cloud Quality Management
5.3 #21 in Contact Center Analytics Software
About Genesys Cloud Quality Management| EvaluAgent | Genesys Cloud Quality Management | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | $75/mo |
| Open source | No | No |
| Platforms | Web | Web |
| Free plan | — | No |
| Paid from | — | 75 /user/mo |
| Real-time monitoring | — | Yes |
| Speech analytics | — | Yes |
| Sentiment analysis | — | Yes |
| Quality scorecards | — | Yes |
| Service-level reporting | — | Yes |
Both are listed in Best Contact Center Analytics Software. On Samsung Mobile US Press, EvaluAgent scores higher on our published basis.