Overview

Tenants, owners, and staff can submit requests at any hour with details and photos. Teams can assign a vendor or internal team, track updates in one thread, close work orders, and retain an activity log for resolved requests. Automatically connecting each request to its property and unit gives managers useful context throughout the repair process.

The workspace provides real-time visibility into requests, vendors, service-level agreements, and property performance. That wider view is relevant to managers coordinating across properties, but the tier matters: Starter is limited to basic work orders, while assignments and SLA tracking begin on Growth.

Key features

Request-to-resolution workflow

Platuni brings intake, assignment, progress updates, and closure into a connected workflow. Vendor management, recurring maintenance, inspections, work order management, and asset history make it suitable for both reactive repairs and ongoing upkeep, rather than a request inbox alone. Residents can also use the mobile and web app to request maintenance and access lease details.

Access and security

Mobile app coverage includes iOS and Android, alongside web and API platforms. Platuni says it uses encryption at rest and in transit, firewalls, access controls, regular audits and penetration testing, and role-based data access. These measures are relevant for teams handling resident and property records, though they do not replace checking whether a particular organization's requirements are met.

Pricing

Platuni offers a free plan and a free trial. The maintenance page says onboarding can begin with one property and requires no credit card. The published tier limits and support options shape which workflows each plan can handle:

Plan	Price and limits	Best fit
Starter	0.00 USD per free. Up to 1 unit; maintenance requests, basic work orders, and email support.	A single-unit owner or manager who wants a no-cost way to capture requests and manage basic work.
Growth	1.39 USD per month. Minimum of 10 units; maintenance requests, internal tickets, assignments, SLA tracking, API access, and webhooks. Includes priority chat and email support.	Teams managing at least 10 units that need structured assignment and service-level tracking.
Enterprise	Custom pricing. Facilities workflows, prioritized maintenance rules, technician dispatch workflows, custom integrations, and 24/7 engineering support.	Organizations needing tailored integrations or more structured dispatch workflows.

Starter's one-unit cap makes it a narrow free option, and it does not include the assignment and SLA capabilities described for Growth. Growth's 10-unit minimum means it is not a direct upgrade for a small portfolio, while Enterprise is the route for custom integration and dispatch needs. No specific maintenance integration partners are identified; Growth names API access and webhooks, and Enterprise offers custom integrations.

Platforms

Platuni supports web, iOS, Android, and API access. Residents have mobile and web access for maintenance requests and lease details, while API access is included on Growth.

Who it's for

Platuni is a good fit for property managers who want repair requests associated with the property and unit involved, with vendor coordination and a record of completed work. Residents and service providers are also part of the intended workflow. A single-unit user can start on Starter; managers overseeing at least 10 units and needing assignments or SLA tracking are better matched to Growth. Teams that need a smaller paid tier or a different portfolio structure should compare alternatives.

Pros and cons

Pro: Requests automatically link to properties and units, preserving context for teams managing work across a portfolio.
Pro: Intake, assignments, status updates, work-order closure, and resolved-request logs form a connected maintenance process.
Pro: Starter provides a free entry point for up to one unit, with no credit card required to begin onboarding.
Con: Starter is capped at one unit and only covers basic work orders, limiting its usefulness beyond a very small operation.
Con: Growth requires a minimum of 10 units, which may not suit smaller portfolios needing assignments and SLA tracking.

Alternatives

FlowServIQ is worth considering for teams prioritizing a free plan with unlimited work orders and preventive maintenance, asset tracking, a tenant request portal, and a certification tracker; its free tier is limited to one team member. Choose Fentrica if modular pricing suits the portfolio: its listed Modular pricing is 85.00 EUR per month, varies by modules and portfolio, and includes enterprise packages. NetVendor is another paid option, with an annual vendor enrollment fee typically ranging from $49 to $149 per property management company or contractor, if applicable.

Visitt is a paid alternative. One by Lessen is also a paid alternative. Prism Operations may suit buyers seeking pricing tailored to portfolio size, property type, workflows, use cases, rollout scope, and features. Latchel offers a paid option with a flat monthly subscription per door, portfolio pricing on demo, and an Autopilot AI package with Outbound Voice included. RealPage OneSite is a paid option priced according to number of units and asset types.

For broader comparisons, browse Property Maintenance Software, Property Maintenance Management Software, Student Housing Software, and Property Management Software.

Verdict

Platuni Maintenance is a sensible choice for property managers who want requests, vendor work, and resolution records connected to the relevant properties and units. Its free Starter plan gives a single unit a low-risk entry point; the main reason to look elsewhere is the sharp jump to Growth's 10-unit minimum for assignment and SLA tracking.

	EstateApp	Platuni Maintenance
Free plan	No	Yes
Free trial	No	Yes
Paid from	—	$1.39/mo
Open source	No	No
Platforms	Web	Android, api, iOS, Web
Free plan	No	Yes
Vendor management	Yes	Yes

EstateApp vs Platuni Maintenance

EstateApp

Platuni Maintenance