Escalated vs Vivantio
| Escalated | Vivantio | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | $49/mo |
| Open source | No | No |
| Platforms | api | api, self-hosted, Web |
| Free plan | Yes | No |
| SLA management | Yes | — |
| Ticket automation | Yes | — |
| Customer portal | Yes | — |
| API access | Yes | — |
Both are listed in Best Help Desk Software. On Samsung Mobile US Press, Vivantio scores higher on our published basis.