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On the recordRead 11 Oct 202618 facts
Escalated
Plans and prices
Escalated
Free
Open source · self-hosted · no limits
Read 11 Oct 2026 · escalated.dev
On the record
- Agent tools
- The documentation lists macros, bulk actions, custom ticket actions, collaboration, and keyboard shortcuts.escalated.dev · read 11 Oct 2026
- API access
- Yesescalated.dev · read 19 Sep 2026
- API and data
- The documentation lists a REST API, mobile SDKs, management commands, and data import.escalated.dev · read 11 Oct 2026
- Automation
- The documentation lists event workflows, time-based automations, and scheduling.escalated.dev · read 11 Oct 2026
- Cloud availability
- The homepage labels Escalated to the Cloud as coming soon and describes self-hosted, synced, and fully cloud operating modes.escalated.dev · read 11 Oct 2026
- Cloud modes
- In synced mode, the application remains the source of truth; in fully cloud mode, Cloud becomes the system of record and manages email delivery and domain configuration.escalated.dev · read 11 Oct 2026
- Customer portal
- Yesescalated.dev · read 19 Sep 2026
- Data and deployment
- Tickets, conversations, and attachments live in your own database, and Escalated uses your application’s models, database, and deployment pipeline.escalated.dev · read 11 Oct 2026
- Framework support
- The site lists native adapters for frameworks including Laravel, Ruby on Rails, Django, Symfony, Phoenix, Go, AdonisJS, Filament, and WordPress.escalated.dev · read 11 Oct 2026
- Imports
- The importing guide lists adapter plugins for Zendesk, Freshdesk, Help Scout, and Intercom.escalated.dev · read 11 Oct 2026
- Maker
- The homepage identifies Matt Gros as the creator of Escalated.escalated.dev · read 11 Oct 2026
- Notifications
- Email notifications and webhook integrations use the framework’s native systems.escalated.dev · read 11 Oct 2026
- Security
- The October 8, 2026 Laravel release notes say attachments are private by default and use expiring signed download links that check ticket access.escalated.dev · read 11 Oct 2026
- SLA management
- Yesescalated.dev · read 19 Sep 2026
- Ticket automation
- Yesescalated.dev · read 19 Sep 2026
- Ticket features
- It includes threaded conversations, internal notes, ticket history, custom statuses, priorities, assignment, tags, SLA tracking, and escalation rules.escalated.dev · read 11 Oct 2026
- What it does
- Escalated is an open-source help desk that lives inside your application and provides a shared UI powered by Inertia.js.escalated.dev · read 11 Oct 2026
