Daktela WFM vs WA Desk
| Daktela WFM | WA Desk | |
|---|---|---|
| Free plan | Yes | |
| Free trial | Yes | No |
| Paid from | €20/mo | ₹1,499/mo |
| Platforms | Android, api, iOS, macOS, Web, Windows | Android, iOS, Web |
| Free plan | No | No |
| Shared inbox | Yes | Yes |
| Conversation routing | rules | skill_based |
| WhatsApp templates | Yes | Yes |
| Volume forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Agent self-service | Yes | |
| Demand forecasting | Yes | |
| Included agent seats | 3 agents | |
| Included WhatsApp numbers | 1 numbers | |
| Team collaboration | Yes |
Listed together in Best WhatsApp Customer Service Software