CSI Pro vs Hook
| CSI Pro | Hook | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | Yes | No |
| Paid from | Free | — |
| Open source | No | No |
| Platforms | Web | api, Web |
| Free plan | Yes | — |
| Renewal risk analytics | Yes | Yes |
| Data source depth | multi-source | multi-source |
| Expansion analytics | — | Yes |
| Engagement analytics | — | Yes |
| CS performance reporting | — | Yes |
Both are listed in Best Customer Success Analytics Software. On Samsung Mobile US Press, Hook scores higher on our published basis.