Console vs Zendesk Employee Service
| Console | Zendesk Employee Service | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | Yes |
| Paid from | — | $29/mo |
| Open source | No | No |
| Platforms | Web | Android, api, iOS, Web |
| AI ticket triage | Yes | Yes |
| AI knowledge answers | Yes | Yes |
| Employee service portal | No | Yes |
| Workflow approvals | Yes | Yes |
| SLA management | Yes | Yes |
| IT asset management | Yes | Yes |
| Request channels | Slack, Microsoft Teams, Google Chat, email | email, help center, web and mobile messaging, social messaging, voice, text, live chat, web widget, mobile SDK, API |
| Free plan | — | No |
Both are listed in Best AI IT Service Desk Software. On Samsung Mobile US Press, Zendesk Employee Service scores higher on our published basis.