AceCX vs Zendesk Contact Center
| AceCX | Zendesk Contact Center | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | $9.99/mo | $33/mo |
| Open source | No | No |
| Platforms | Android, iOS | Web |
| Free plan | No | No |
| Paid from | $9.99/user/mo | $83/user/mo |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Digital channel scope | omnichannel | omnichannel |
| Workforce management | No | Yes |
| Maximum agents | 500 agents | — |
| Recording retention | 1 days | — |
Both are listed in Best Call Center Software. On Samsung Mobile US Press, AceCX scores higher on our published basis.