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On the recordRead 28 Sep 202624 facts
AceCX
Singapore
Plans and prices
Starter
$9.99a month, billed yearly
No seat minimum
Read 28 Sep 2026 · acepeak.com
Professional
$15.99a month
3 seat minimum · 30-day recording retention
Read 28 Sep 2026 · acepeak.com
Enterprise
$25.99a month
10 seat minimum · 1-year recording retention
Read 28 Sep 2026 · acepeak.com
Custom
Priced on request
50 seat minimum
Read 28 Sep 2026 · acepeak.com
On the record
- Agent concurrency
- The default is one voice conversation plus three concurrent messaging conversations.acepeak.com · read 28 Sep 2026
- Annual savings
- Annual billing is 20% cheaper per seat across every plan.acepeak.com · read 28 Sep 2026
- Compliance report
- Professional and higher plans provide access to a SOC 2 Type II report.acepeak.com · read 28 Sep 2026
- Channel coverage
- AceCX supports voice, SMS, web chat, WhatsApp, Instagram, Messenger, Telegram, and X.acepeak.com · read 28 Sep 2026
- Company reach
- Acepeak says its customer story covers more than 60 countries.acepeak.com · read 28 Sep 2026
- Digital channel scope
- omnichannelacepeak.com · read 23 Sep 2026
- Free trial
- The platform offers a 14-day free trial with no credit card required.acepeak.com · read 28 Sep 2026
- Inbound calling
- Yesacepeak.com · read 23 Sep 2026
- CRM integrations
- Integrations include Salesforce, HubSpot, Zoho, Zendesk, MS Dynamics, Pipedrive, Monday, Freshsales, and Zapier.acepeak.com · read 28 Sep 2026
- IVR builder
- Yesacepeak.com · read 23 Sep 2026
- Outbound dialer
- Yesacepeak.com · read 23 Sep 2026
- Platform apps
- The paid plans include iOS, Android, and browser webphone access.acepeak.com · read 28 Sep 2026
- Security encryption
- Call recording is encrypted, and Starter includes STIR/SHAKEN and 10DLC handling.acepeak.com · read 28 Sep 2026
- Shared memory
- Every past interaction is visible to the agent across channels.acepeak.com · read 28 Sep 2026
- Skills routing
- Routing matches contacts by language, tier, product, and intent.acepeak.com · read 28 Sep 2026
- Starting price
- Paid plans start at $9.99 per user per month on annual billing.acepeak.com · read 28 Sep 2026
- Support coverage
- Support ranges from email to phone, priority support, and dedicated CSM coverage.acepeak.com · read 28 Sep 2026
- Team administration
- Professional includes team messaging, file sharing, roles, and multi-site management.acepeak.com · read 28 Sep 2026
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