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Zego Utility
San Diego, California, United States
What it is
Zego Utility automates utility expense management and resident billing for multifamily properties, with resident billing also offered for student housing. Its expense service retrieves and audits utility invoices, handles billing errors with providers, and pays invoices for clients. Resident billing supports submeter calculations and Ratio Utility Billing Services (RUBS), and can place utility charges alongside rent and other items on a resident statement. Recoverable expenses include water, sewer, trash, gas, recycling, and electric service. Zego Insights provides usage and recoupment reports, portfolio benchmarking, alerts, and customizable dashboards. Invoice and payment details can integrate with accounting software; listed property management partners include AppFolio, MRI Software, Resman, Rent Manager, and Yardi. Residents can view and pay statements from any device, and staff can review prebills in Zego Admin. The service is available on Android, iOS, and the web. Pricing is available by request, and no free plan is listed.
For and against
For
- Supports submeter and RUBS billing
- Handles invoice review and payment
- Reports usage and recoupment
- Residents can view statements from any device
Against
- Price is available only by request
- No free plan is listed
The verdict
Zego Utility combines utility invoice workflows with resident billing and reporting. Prospective customers need to request pricing, and there is no free plan listed.
Who it suits
Zego Utility is aimed at multifamily property managers handling utility invoices and resident billing, as well as student housing operators needing resident billing. It may also suit teams that want utility usage and recoupment reporting.
Plans and prices
Resident Utility Billing
Submeter or RUBS billing · converged rent and utility statements · portfolio benchmarking · regulatory compliance
Read 21 Oct 2026 · gozego.com
Utility Expense Management
Utility accounts payable outsourcing · vacant-cost recovery · invoice auditing · payment and expense reporting
Read 21 Oct 2026 · gozego.com
Zego Utility — Resident Utility Billing
Multifamily and student housing · Submeter and/or RUBS billing
Read 4 Oct 2026 · gozego.com
Zego Utility — Utility Expense Management
Multifamily · Utility accounts payable, auditing, and cost recovery
Read 4 Oct 2026 · gozego.com
On the record
- Analytics
- Zego Insights provides utility usage and recoupment reporting, portfolio benchmarking, alerts, and customizable dashboards.gozego.com · read 4 Oct 2026
- API authentication
- API requests use an Authorization token obtained from a Zego Partnerships Manager.developer.zego.com · read 21 Oct 2026
- API documentation
- A public Zego REST API describes authenticated partner endpoints for customer status, shift login/logout and webhooks, but the documentation is insurance-focused rather than Utility-specific.developer.zego.com · read 21 Oct 2026
- Automated payments
- Zego pays utility invoices on time and sends invoice details into accounting software.gozego.com · read 21 Oct 2026
- Company scale
- LinkedIn lists Zego as a 201–500 employee company headquartered in San Diego, California, founded in 2003, serving more than 7,000 residential real-estate companies and 15 million units.linkedin.com · read 21 Oct 2026
- Converged statements
- Residents can receive one itemized statement combining rent, utilities and ancillary charges.gozego.com · read 21 Oct 2026
- Expense management
- Zego retrieves and audits utility invoices, resolves billing errors with providers, and pays invoices on clients’ behalf.gozego.com · read 4 Oct 2026
- Funding news
- Balderton reported on 10 March 2021 that Zego raised a $150 million Series C at a $1.1 billion valuation.balderton.com · read 21 Oct 2026
- Insights reporting
- Portfolio dashboards report utility expense, consumption and recoupment metrics, with benchmarking, trend analysis and anomaly detection.gozego.com · read 21 Oct 2026
- Integrations
- Listed property-management integrations include Rent Manager, AppFolio, Enumerate, MRI Software, Resman, Yardi and many other PropTech systems.gozego.com · read 21 Oct 2026
- Intended users
- Zego describes the product for multifamily property managers and also offers resident billing for student housing.gozego.com · read 4 Oct 2026
- Invoice auditing
- Invoices are reviewed line by line and billing disputes can be handled with utility providers.gozego.com · read 21 Oct 2026
- Invoice retrieval
- Zego digitally retrieves utility invoices from providers and tracks missing bills.gozego.com · read 21 Oct 2026
- Legal identity
- Zego’s integration page identifies the operating entity as PayLease, LLC doing business as Zego.gozego.com · read 21 Oct 2026
- Limit: delays and fees
- GetApp summaries mention occasional payment delays, fees and setup difficulties.getapp.com · read 21 Oct 2026
- Limit: resident app reliability
- A Google Play reviewer reports login problems, rent-payment redirects to a website and slow messaging responses.play.google.com · read 21 Oct 2026
- Limit: support responsiveness
- G2 reviewers report generic ticket responses and occasional slow customer-service follow-up.g2.com · read 21 Oct 2026
- Move-out billing
- The product includes an automated move-out calculator for final utility charges.gozego.com · read 21 Oct 2026
