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Utilmate
Auckland, New Zealand
What it is
Utilmate is a cloud utility billing and customer management service for providers of electricity, gas, hot and cold water, solar, internet and data, and shared services. Its web platform includes invoicing, payments, customer records, automated collections, accounts receivable, reporting, and exception dashboards. A customer portal lets users manage accounts, pay bills, arrange direct debits, move in or out, and view usage. Meter readers and field agents can enter readings and notes on smartphones or tablets; additional meter-read charges may apply. Listed integrations include Xero, Buildium, Ezidebit, GoCardless, Square, Stratapay, Stripe, Bing Mail, and Zendesk Support. Xero imports bank-account payments into customer records and posts sales journals. Buildium processes utility bills for consolidated resident billing. Starter, Pro, and Premium plans bill monthly with prices on request. The 60-day trial includes all features without payment information; trial data is deleted if no subscription follows.
For and against
For
- Supports multiple utility types
- Customer portal includes payments and direct debits
- Automated collections and accounts receivable
- 60-day full-feature trial
- Integrations include Xero and Buildium
Against
- No free plan
- Pricing requires contacting sales
- Meter-read charges may apply
- Trial data is deleted without subscription
The verdict
Utilmate combines utility billing, customer self-service, collections, and integrations in a web service. Plan limits and possible SMS, support-ticket, and meter-read charges should be reviewed before choosing a tier.
Who it suits
It suits utilities, billing agents, sub-metering companies, body corporates, and other utility providers. Teams needing customer portals, autopay, meter imports, and payment processing may find its feature set relevant.
Plans and prices
Premium
Unlimited users · migration assistance up to 5,000 customers · SMS and meter-read charges may apply · 20 support tickets/month
Read 3 Oct 2026 · utilmate.com
Pro
Maximum users: 20 · migration assistance up to 1,000 customers · SMS and meter-read charges may apply · 10 support tickets/month
Read 3 Oct 2026 · utilmate.com
Starter
Maximum users: 5 · migration assistance up to 100 customers · meter-read charges may apply
Read 3 Oct 2026 · utilmate.com
On the record
- Billing features
- The platform includes invoicing, payments, customer management, automated collections, accounts receivable, reporting, and exception dashboards.utilmate.com · read 3 Oct 2026
- Buildium integration
- The Buildium integration processes utility bills and syncs them for consolidated resident billing through Buildium.utilmate.com · read 3 Oct 2026
- Customer portal
- Customers can manage accounts, pay bills, set up direct debits, move in or out, and view usage through the customer portal.utilmate.com · read 3 Oct 2026
- Integrations
- The software partners page describes integrations with Xero, Buildium, Ezidebit, GoCardless, Square, Stratapay, Stripe, Bing Mail, and Zendesk Support.utilmate.com · read 3 Oct 2026
- Intended users
- Utilmate says it supports utilities, billing agents, sub-metering companies, body corporates, and other utility providers.utilmate.com · read 3 Oct 2026
- Mobile meter reading
- Meter readers and field agents can enter readings and notes on a smartphone or tablet; additional charges per meter read may apply.utilmate.com · read 3 Oct 2026
- Plan limits
- The Starter plan includes up to five users and assistance migrating up to the first 100 customers.utilmate.com · read 3 Oct 2026
- Premium features
- Premium lists API interfaces for GET and POST, billing exception checks, payment plans, hardship notices, and work orders.utilmate.com · read 3 Oct 2026
- Product
- Utilmate is a cloud utility billing and customer management service for electricity, gas, hot and cold water, solar, and data providers.utilmate.com · read 3 Oct 2026
- Security and privacy
- Utilmate says it does not sell, rent, or lease customer lists and says service providers handling personal information must keep it confidential.utilmate.com · read 3 Oct 2026
- Support
- Utilmate lists email, phone, online chat, ticketing, knowledge-base access, and video tutorials as support channels or resources.utilmate.com · read 3 Oct 2026
- Trial
- The 60-day trial includes all Utilmate features and can be started without entering payment information.utilmate.com · read 3 Oct 2026
- Trial data
- The pricing FAQ says trial account data is deleted if the user does not subscribe after the trial.utilmate.com · read 3 Oct 2026
- Xero integration
- Utilmate imports customer payments from connected bank accounts into customer records and posts sales journals to Xero.utilmate.com · read 3 Oct 2026
