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Zappix Visual IVR
Burlington, Massachusetts, United States
What it is
Zappix Visual IVR replaces spoken phone menus with a tap-through visual interface on the caller’s phone while the call remains active. A personalized SMS link opens a branded mobile-web experience without an app download or account creation. LLM-powered conversational AI interprets requests and directs callers to matching screens. Self-service flows can handle card activation, password resets, appointment booking, intake forms, payments, claims, document uploads, and FAQs. Zappix describes live connections to CRM, CCaaS, and backend systems for real-time data and transactions. The cloud service includes a visual flow builder, speech recognition, data lookup, and API access, and is designed to work across CCaaS platforms such as Amazon Connect, Genesys Cloud, Twilio Flex, Avaya, Cisco, Five9, and NICE. Zappix reports typical containment above 75% and average handle-time reductions of 40% to 60%. Listed security measures include encryption, multifactor authentication, role-based access controls, vulnerability monitoring, and penetration testing. Pricing is on request.
For and against
For
- No app download or account creation required
- Supports payments, claims, uploads, and FAQs
- Connects to CRM, CCaaS, and backend systems
- Works across listed CCaaS platforms
- Includes encryption and multifactor authentication
Against
- Pricing is available only on request
- It requires an SMS link to open the interface
- Reported results are deployment figures, not guarantees
The verdict
Zappix Visual IVR adds visual self-service and conversational routing to active phone calls. Its integrations and broad task coverage suit high-volume support operations, with pricing handled by demo request.
Who it suits
Zappix Visual IVR suits organizations with high routine-call volumes, including healthcare, insurance, financial services, retail, public sector, and BPO teams. It is for callers who need mobile self-service during an active phone call.
Plans and prices
Zappix Visual IVR
Pricing not listed; demo by request
Read 3 Oct 2026 · zappix.com
On the record
- Access
- A personalized SMS link opens the branded interface over mobile web without requiring an app download or account creation.zappix.com · read 3 Oct 2026
- AI routing
- LLM-powered conversational AI interprets a caller’s request and directs them to a matching visual screen.zappix.com · read 3 Oct 2026
- Availability
- The Trust Center says Zappix strives for 99.9% uptime and uses redundant infrastructure, failover systems, and continuous monitoring.zappix.com · read 3 Oct 2026
- Backend integration
- Zappix describes live connections to CRM, CCaaS, and backend systems for real-time data and transactions.zappix.com · read 3 Oct 2026
- Company location
- Zappix lists its address as 25 Burlington Mall Road, Burlington, Massachusetts 01803.zappix.com · read 3 Oct 2026
- Compliance
- The Trust Center states GDPR and CCPA compliance and HIPAA compliance when processing healthcare data; it says Zappix undergoes third-party audits and aims to meet or exceed industry certifications and adhere to SOC 2 standards.zappix.com · read 3 Oct 2026
- Intended customers
- The page describes use by healthcare, health plans, insurance, financial services, public sector, retail, and BPO organizations with high volumes of routine calls.zappix.com · read 3 Oct 2026
- Platform compatibility
- Zappix says it is CCaaS agnostic and can sit on platforms including Amazon Connect, Genesys Cloud, Twilio Flex, Avaya, Cisco, Five9, and NICE.zappix.com · read 3 Oct 2026
- Reported containment
- The Visual IVR page says deployments typically achieve containment rates above 75%.zappix.com · read 3 Oct 2026
- Reported handle-time reduction
- The Visual IVR page reports a 40% to 60% reduction in average handle time.zappix.com · read 3 Oct 2026
- Security
- The Trust Center says data is encrypted in transit using TLS and at rest, and lists multifactor authentication, role-based access controls, vulnerability monitoring, and penetration testing.zappix.com · read 3 Oct 2026
- Self-service tasks
- The interface can support card activation, password resets, appointment booking, intake forms, payments, claims, document uploads, and FAQs.zappix.com · read 3 Oct 2026
- Support
- The Trust Center lists a general support email address for customer support inquiries.zappix.com · read 3 Oct 2026
- What it does
- Visual IVR replaces spoken phone menus with a tap-through visual interface on the caller’s phone while the call remains active.zappix.com · read 3 Oct 2026
