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AVOXI Flow Builder
Atlanta, Georgia, United States
What it is
AVOXI Flow Builder is cloud software for creating call flows and interactive voice response menus in a web interface. Routing can be changed by agent, language, time, or call volume, with percentage and failover options. Advanced Flow Builder can use API connectivity and details such as account, order, reservation, location, language, VIP status, customer segment, or account priority when deciding where interactions go. Calls can pass through SIP trunks, forward to teams, or connect with CCaaS, UCaaS, and PBX environments. Listed integrations include Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk, and Freshdesk. AVOXI says local and toll-free cloud IVR numbers are available in more than 150 countries. Plans start with a Number package at $6.49 a month; Standard is $14.99 a month, Premium is $99.99 a month, and Premium AI is $199.99 a month. Additional fees or spend-based billing apply as listed.
For and against
For
- Visual web flow builder
- Routing by agent, language, time, or volume
- Percentage and failover routing
- Listed integrations with major business platforms
- Cloud IVR numbers in more than 150 countries
Against
- No free plan
- Plans have minimums or additional fees
- Advanced features may require higher plans
The verdict
AVOXI Flow Builder combines visual IVR design with detailed routing rules, APIs, and many listed integrations. Review the plan minimums, billing terms, and support tier before choosing a package.
Who it suits
Flow Builder suits organizations routing calls across locations, systems, and teams. It is intended for global voice experiences that need visual flows, APIs, and business-system connections.
Plans and prices
Number package
Starting price; virtual number package, with additional fees possible
Read 5 Oct 2026 · avoxi.com
Standard
Standard platform package
Read 5 Oct 2026 · avoxi.com
Premium
Premium platform package
Read 5 Oct 2026 · avoxi.com
Premium AI
Premium AI platform package
Read 5 Oct 2026 · avoxi.com
On the record
- Advanced routing
- Advanced Flow Builder can use API connectivity and data such as account, order, reservation, location, language, VIP status, customer segment, or account priority to route interactions.avoxi.com · read 5 Oct 2026
- Global availability
- AVOXI says it offers local and toll-free cloud IVR numbers in more than 150 countries.avoxi.com · read 5 Oct 2026
- HIPAA
- AVOXI says it will provide a business associate agreement at the start of service when it handles or processes electronic protected health information for a covered entity.avoxi.com · read 5 Oct 2026
- Integrations
- AVOXI lists integrations including Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk, and Freshdesk.avoxi.com · read 5 Oct 2026
- Intended customers
- AVOXI describes Flow Builder as routing across locations, systems, and teams for global voice experiences.avoxi.com · read 5 Oct 2026
- Pricing model
- The pricing page says virtual number pricing depends on number type, monthly minutes, and country or city, and packages are month-to-month with no long-term commitments.avoxi.com · read 5 Oct 2026
- Product
- AVOXI Flow Builder manages complex call flows and IVR menus through a web interface.avoxi.com · read 5 Oct 2026
- Routing
- Call routing can be adjusted by agent, language, time, or call volume, with percentage and failover routing options.avoxi.com · read 5 Oct 2026
- Security
- The pricing page lists fraud monitoring and multi-factor authentication, and shows encrypted SIP (TLS / SDES / SRTP) among plan features.avoxi.com · read 5 Oct 2026
- Support
- The pricing page lists 24/7 live support with priority service in Premium and Premium AI, and the support center provides contact forms and email addresses.avoxi.com · read 5 Oct 2026
- Voice systems
- Flow Builder can route through SIP trunks, forward calls to teams, and connect with CCaaS, UCaaS, or PBX environments.avoxi.com · read 5 Oct 2026
