- Home
- Computer Telephony Integration Software
- xtelsio CTI Client
xtelsio CTI Client
Chemnitz, Germany
What it is
xtelsio CTI Client is Windows software for computer-assisted telephony and contact management. Its PhoneDialog supports call answering, call history, speed dial, contact lookup, and call notes. Contact sources include classic Outlook, Google Contacts, Lotus Notes, ACT!, CardDAV, ODBC databases, LDAP, and CSV files. The vendor says the 2025 New Outlook is not supported. Telephony support covers TAPI-enabled phones and PBXs, with integrated connectors for Asterisk, FRITZ!Box, snom, Yealink, Mitel/Aastra, and Fanvil. Some controls, including hold, consultation, conference, and forwarding, depend on the TAPI driver or telephone and may be unavailable. CTI Server adds presence management, server-based speed-dial panels, TeamChat, and an offline call journal. The vendor lists 32-bit and 64-bit support for Windows 7, 8, 10, 11, Vista, and Windows Server 20xx. CTI Client 3.1 Standard and Professional have 30-day trials. CTI Client 2.2 lite is freeware with one phone book capped at 200 entries.
For and against
For
- PhoneDialog includes call history and contact lookup
- Supports many contact sources
- Connects with TAPI, Asterisk, and FRITZ!Box
- Offers click-to-dial and screen pop
- 30-day trial for Standard and Professional
Against
- 2025 New Outlook is not supported
- Some call controls depend on phone or driver
- Lite edition limits one phone book to 200 entries
- Workstation prices exclude VAT
The verdict
xtelsio CTI Client links Windows telephony with varied contact systems and offers optional team functions through CTI Server. Buyers should verify Outlook compatibility, telephone-driver controls, edition limits, and workstation licensing details.
Who it suits
It suits Windows users who need desktop telephony linked to contacts from business address books and databases. Teams may also need CTI Server features such as presence, shared speed-dial panels, and TeamChat.
Plans and prices
CTI Client - Professional
Workstation license · 42,00 EUR without VAT
Read 8 Oct 2026 · xtelsio.com
CTI Client - Standard
Workstation license · 33,00 EUR without VAT
Read 8 Oct 2026 · xtelsio.com
On the record
- Call handling
- The PhoneDialog supports call answering, call history, speed dial, contact lookup, and call notes.xtelsio.com · read 8 Oct 2026
- Contact integrations
- Supported contact sources include Outlook, Google Contacts, CardDAV, ODBC databases, LDAP, CSV files, Lotus Notes, and ACT!.xtelsio.com · read 8 Oct 2026
- Feature limits
- Some call controls, including hold, consultation, conference, and forwarding, depend on the TAPI driver or telephone and may be unavailable.xtelsio.com · read 8 Oct 2026
- Free edition
- The download page lists CTI Client 2.2 lite as freeware with limited functionality, including one phone book capped at 200 entries.xtelsio.com · read 8 Oct 2026
- Maker and location
- The contact page identifies the maker as Ralf Steinrücken ITecSoft at Parkstr. 34, 09120 Chemnitz, Germany.xtelsio.com · read 8 Oct 2026
- Operating systems
- The vendor lists 32-bit and 64-bit support for Windows 7, 8, 10, and 11, Vista, and Windows Server 20xx.xtelsio.com · read 8 Oct 2026
- Outlook limitation
- The vendor says the 2025 New Outlook is not supported; Outlook integration is listed for classic Outlook.xtelsio.com · read 8 Oct 2026
- Privacy
- The vendor's privacy policy identifies Ralf Steinrücken ITecSoft as the controller and says personal-data processing is intended to follow GDPR and applicable country-specific data-protection rules.xtelsio.com · read 8 Oct 2026
- Purpose
- The client provides computer-assisted telephony and supports existing contacts from Outlook, Google, Lotus Notes, ACT!, and data sources including ODBC, CardDAV, LDAP, and CSV.xtelsio.com · read 8 Oct 2026
- Team features
- With CTI Server, users can use presence management, server-based speed dial panels, TeamChat, and an offline call journal.xtelsio.com · read 8 Oct 2026
- Telephony compatibility
- It supports TAPI-enabled phones and PBXs and has integrated connectors for Asterisk, FRITZ!Box, and listed IP phone brands.xtelsio.com · read 8 Oct 2026
- Trial
- The download page lists a 30-day trial for CTI Client 3.1 Standard and Professional.xtelsio.com · read 8 Oct 2026
