Vivocha

Vivocha is a cloud customer engagement platform for businesses communicating with visitors on websites, mobile apps, and messaging channels. It brings together live chat, Click2Call, co-browsing, video chat, and callbacks. Customizable rules let businesses decide when to engage and whom to reach based on visitor behavior and other context.

Agents can co-navigate websites, share forms, cast screens, transfer files, and review visitor navigation timelines. Vivocha offers SDK integration for iOS and Android apps, support for responsive mobile websites, and APIs for business application integrations. Its integration coverage includes CRM, ticketing, analytics, CMS, and contact-center telephony systems. Chatbot connections include Google Dialogflow, Convy.ai, Kore.ai, Microsoft Bot Framework Azure, Wit.ai, and IBM Watson. For e-commerce, it describes a unified view of customer and cart information for agents, along with configurable engagement widgets. Vivocha offers a demo and contact channels, but plan prices are available on request rather than listed. The company is headquartered in Milan, Italy.

Vivocha brings customer conversations and agent collaboration into a cloud platform, with mobile support and business integrations. Request pricing details to assess fit for your organization.

Vivocha is presented for businesses that engage website and mobile visitors, including e-commerce and customer-service teams. It may fit organizations seeking live channels alongside agent collaboration tools.

Vivocha is a cloud customer-engagement platform for businesses that need live conversations with website and app visitors across chat, voice, video and callbacks. It suits e-commerce and service teams that want agents to collaborate in the same interaction rather than hand customers between disconnected tools. Its breadth is compelling, but custom pricing means organizations must qualify the cost before committing.

Overview

Vivocha combines omnichannel visitor engagement with contact-center capabilities. Customers can start in live chat, Click2Call, video chat or a callback, while agents can continue the interaction through shared navigation and collaboration tools. The cloud deployment, outbound dialer, call recording and supervisor tools make it relevant to structured support operations as well as conversion-focused sales teams.

Businesses can define proactive-engagement rules that react to visitor behavior and context. That is useful for surfacing help at high-intent moments, although the value depends on how carefully each organization designs and maintains those rules.

Key features

Conversation and agent collaboration

Live chat, voice, video, callbacks and Click2Call cover customers who prefer text as well as those who need immediate spoken assistance. Co-browsing lets an agent navigate alongside a visitor, share forms, cast screens, transfer files and review a timeline of the visitor’s navigation. These tools can shorten explanations for complex purchases or support cases, while supervisor features and call recording support oversight and training.

Mobile, APIs and automation

SDKs support iOS and Android apps, and Vivocha provides real-time support for responsive mobile websites. APIs can alter interface elements, create proactive rules and connect custom applications or advertising campaigns. Integrations span CRM, ticketing, analytics, CMS and contact-center telephony systems, so Vivocha is better suited to teams that need customer conversations tied to existing workflows than to isolated chat deployments.

Chatbot connections are available through APIs and a Node.js SDK, with named integrations including Google Dialogflow, Convy.ai, Kore.ai, Microsoft Bot Framework Azure, Wit.ai and IBM Watson. E-commerce teams get a single agent view of customer and cart information, configurable engagement widgets and integrations described as requiring five minutes and no coding. Those claims make the e-commerce package attractive for rapid rollout, while more customized environments will still require technical integration work.

Security and support

Vivocha describes a secure cloud application with endpoint data protection. Its AWS architecture uses availability zones and regions, database replication, backups and automatic failover. The security overview also describes internal and external vulnerability scans, penetration tests and quarterly third-party reviews. The overview was last updated in September 2018, so buyers with current compliance requirements should validate present controls directly.

A support resource and training catalog are provided. The Startup Program includes standard onboarding and eight hours per month of customer-success-manager support, a meaningful starting point for smaller teams that need guidance during adoption.

Pricing

Vivocha uses paid, custom pricing. Official pages direct prospects to request a demo or contact Vivocha rather than publishing plan prices, seat allowances, usage quotas, trial terms or renewal conditions. It is therefore best suited to organizations prepared for a sales conversation, not buyers comparing transparent self-serve subscriptions. Requesting a quote should include expected channels, agent volume, mobile SDK scope and integration requirements so the offer can be evaluated against the operational footprint.

Platforms

Vivocha is delivered from the cloud and supports Android, iOS, web and API access. Mobile SDKs cover native apps, while responsive mobile websites receive real-time support. API access also makes it possible to connect custom applications and business systems.

Who it's for

Vivocha is a strong fit for e-commerce teams that want proactive help tied to customer and cart context, and for customer-service organizations coordinating voice, video, chat and callbacks. It also suits companies with developers or integration staff who can connect CRM, ticketing, analytics, CMS and telephony systems. Smaller businesses seeking a clearly priced, self-service product may find the quote-led model a poor match.

Pros and cons

• Pro: Broad live-channel coverage, including chat, voice, video, callbacks and Click2Call, supports different customer preferences.
• Pro: Co-browsing, form sharing, screen casting, file transfer and navigation timelines give agents practical ways to resolve complicated journeys.
• Pro: iOS and Android SDKs plus APIs extend engagement into apps and custom workflows.
• Pro: E-commerce views combine customer and cart information for a more focused agent interaction.
• Con: Pricing is entirely custom, with no published plan or usage limits for straightforward budgeting.
• Con: The dated September 2018 security overview means buyers must confirm that its described controls reflect the current service.

Alternatives

For a broader directory of options, see Contact Center Software and Live chat software.

• Webex App is the better starting point for teams wanting a freemium collaboration product, with a free plan for meetings up to 40 minutes and 100 attendees.
• Agentforce Vibes suits Salesforce-oriented buyers comparing a free Foundations option with credit-based or flat-fee access.
• Mitel Secure Cloud is an alternative for organizations seeking packaged cloud communications across desktop and mobile platforms.
• Zoom Scheduler is preferable when the core requirement is appointment booking, including a free basic tier.
• Amazon Connect fits teams wanting usage-based cloud contact-center pricing and a free trial.
• Comm100 Contact Center offers a paid contact-center route with a published Voice starting price and free trial.
• Daktela Contact Center is worth considering for per-user voice plans with inbound and outbound calling.
• VICIdial is the alternative for buyers seeking free, self-hosted contact-center software or hosted deployment.

Verdict

Choose Vivocha if your organization needs one cloud platform for proactive website and app engagement, rich agent collaboration and integrations across customer-service systems. Its main reason to look elsewhere is the opaque, quote-only pricing—and the need to verify current security documentation—so buyers seeking transparent subscriptions or a simpler chat tool should compare alternatives first.