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CUSI Utility Billing
Jonesboro, Arkansas, USA
What it is
CUSI Utility Billing provides billing and customer information software for utility providers, with UMS available on-premise and UB4 delivered as a hosted, browser-based application. UMS covers customer management, services and devices, work orders, billing schedules, payments, and reporting. UB4 adds a report writer for custom reports and dashboards. Through the CWP customer portal, customers can check usage and payment history, pay bills, register for services, and set communication preferences. MMRS supports meter reads using internet-enabled devices and wireless uploads to CUSI billing applications. The software supports water, sewer, electricity, natural gas, storm water, refuse, and other utility services. CUSI lists more than 100 integrations across work management, accounting, identity verification, metering, and print systems, along with custom integrations and APIs. Security measures described by CUSI include encryption standards, NIST guidelines, and PCI, FIPS, and SOC 2 attestations. Pricing is available on request.
For and against
For
- UMS includes work orders, billing schedules, payments, and reporting.
- UB4 includes a custom report and dashboard writer.
- CWP supports bill payment and usage history access.
- MMRS supports wireless uploads of meter readings.
- CUSI lists more than 100 integrations.
Against
- Pricing is available only on request.
- UMS is an on-premise option rather than hosted.
- UB4 requires an internet connection.
The verdict
CUSI combines utility billing workflows with customer portal and meter-reading capabilities. Its choice of on-premise UMS or hosted UB4 is a key consideration for utilities evaluating deployment needs.
Who it suits
CUSI suits utilities seeking billing and customer account tools across services such as water, electricity, natural gas, and refuse. Its UMS and UB4 options accommodate on-premise and hosted delivery.
Plans and prices
CIS Utility Billing
paid version · no free version · no free trial
Read 21 Oct 2026 · softwareadvice.ie
Utility Billing (UB4 or UMS)
UB4 hosted · UMS on-premise · request a demo
Read 30 Sep 2026 · cusi.com
On the record
- API availability
- CUSI offers a licensed proprietary API for internal integrations and licensee applications.cusi.com · read 21 Oct 2026
- API restrictions
- The API agreement prohibits redistribution, reverse engineering and use to build a competing product.cusi.com · read 21 Oct 2026
- APIs
- CUSI supports custom integrations and APIs for utility requirements.cusi.com · read 30 Sep 2026
- BBB status
- The Better Business Bureau lists Continental Utility Solutions as accredited with an A+ rating.bbb.org · read 21 Oct 2026
- Billing and payments
- UMS processes bills and payments, including fees, NSF items, penalties, corrections and adjustments.docs.cusi.com · read 21 Oct 2026
- Billing features
- UMS supports customer management, services and devices, work orders, billing schedules, payments, and reporting.docs.cusi.com · read 30 Sep 2026
- Billing options
- CUSI offers UMS as an on-premise option and UB4 as a hosted application.cusi.com · read 30 Sep 2026
- Browser access
- UB4 is a hosted browser-based application accessible from anywhere with an internet connection.cusi.com · read 30 Sep 2026
- Communication tools
- CUSI supports customer communications through its portal, print, automated calls, text messages and email.cusi.com · read 21 Oct 2026
- Company headquarters
- The company headquarters is 300 South Church Street, Suite 200, Jonesboro, Arkansas 72401.linkedin.com · read 21 Oct 2026
- Company legal name
- The maker is Continental Utility Solutions, Inc., also identified as CUSI.bbb.org · read 21 Oct 2026
- Company ownership
- LinkedIn describes CUSI as privately held.linkedin.com · read 21 Oct 2026
- Company size
- LinkedIn places CUSI in the 51–200 employee range and displays 77 employees.linkedin.com · read 21 Oct 2026
- Customer management
- UMS stores customer contact details, locations, recurring payments, payment plans, notes and exceptions.docs.cusi.com · read 21 Oct 2026
- Customer portal
- CUSI’s Customer Web Portal provides account management, usage history, payment history, autopay and communication preferences.cusi.com · read 21 Oct 2026
- Customer scale
- CUSI reports serving more than 1,150 utilities and managing more than 4.2 million monthly bills.cusi.com · read 30 Sep 2026
- Deployment choices
- CUSI offers UMS as an on-premise application and UB4 as a hosted browser application.cusi.com · read 21 Oct 2026
- Documentation depth
- CUSI publishes a UMS user guide covering menus, billing, payments, administration, workflows and login procedures.docs.cusi.com · read 21 Oct 2026
