- Home
- Utility Billing Software
- Utilities Group
Utilities Group
What it is
Utilities Group is an AI-native billing platform for telco, utility, and data centre operators. It rates interval data, call-detail records, rack power, and GPU-hour usage, then produces invoices with AI-written explanations. A white-labelled customer portal and mobile app provide usage insights, payment plans, plan changes, and hardship requests. Supervised AI agents support work such as disputes, collections, hardship triage, meter-read validation, and tariff optimisation. The platform lists REST APIs, webhooks, SFTP, event streams, and integrations spanning MSATS/B2B, NBN Co, finance, CRM, and support systems. It covers electricity, gas, solar, batteries, EV charging, and VPPs, with mixed billing, rate management, meter-data import, payments, and a customer account portal. Customer data is hosted in Australia and is not used to train foundation models, according to the maker. Growth is listed at A$0.80 a month per active service; Starter is A$1.20 a month per active service. Pricing is indicative, formal proposals and minimum commercial terms apply, and there is no free plan or trial.
For and against
For
- Rates interval, call-detail, rack-power, and GPU-hour data
- Includes a white-labelled customer portal and mobile app
- AI agents support supervised operational tasks
- Offers REST APIs, webhooks, SFTP, and event streams
Against
- No free plan or trial
- Pricing requires a formal proposal
- Minimum commercial terms apply
The verdict
Utilities Group combines billing, customer self-service, integrations, and supervised AI workflows for operators across telco, utilities, and data centres. Pricing is indicative rather than final, and commercial minimums apply.
Who it suits
Utilities Group is aimed at challenger and established retailers, large retailers, gentailers, carriers, and data centre operators. It suits organizations handling the utility types and billing workflows listed for the platform.
Plans and prices
Growth
Unlimited active services · Dual vertical (Telco + Utilities) · Custom rating rules · AI-agent operator console
Read 15 Oct 2026 · utilitiesgroup.com.au
Starter
Up to 10,000 active services · Single vertical (Telco or Utilities) · Standard rating templates · White-labelled customer portal
Read 15 Oct 2026 · utilitiesgroup.com.au
Enterprise
Dedicated single-tenant deployment · Australian data-residency controls · Custom SLAs and disaster-recovery posture · On-premises connectors and VPCs
Read 15 Oct 2026 · utilitiesgroup.com.au
On the record
- AI agents
- Agents cover bill explanation, disputes, hardship triage, collections, tariff optimisation and meter-read validation, with operator approval controls.utilitiesgroup.com.au · read 15 Oct 2026
- AI oversight
- The maker says agent actions are explainable and auditable, and that human approval is required for actions affecting money or customer dignity.utilitiesgroup.com.au · read 8 Oct 2026
- API and event interfaces
- The platform advertises REST APIs, webhooks, SFTP and event streams for market, finance, DCIM, BMS, scheduler and upstream systems.utilitiesgroup.com.au · read 15 Oct 2026
- Auditability
- Agent prompts, tool calls, model responses and policy checks are recorded for replay and regulatory review.utilitiesgroup.com.au · read 15 Oct 2026
- CATS automation
- A CATS agent handles 1000-, 2000- and 4000-series transactions, learns distributor rejection patterns and keeps an audit trail.utilitiesgroup.com.au · read 15 Oct 2026
- Company location
- The company describes itself as Australian, with Australian hosting and data residency controls.utilitiesgroup.com.au · read 15 Oct 2026
- Company name
- The website footer identifies the maker as Utilities Group Pty Ltd.utilitiesgroup.com.au · read 15 Oct 2026
- Company registration record
- Australia’s ABN Lookup lists an active entity named UTILITIES GROUP PTY LTD with a New South Wales location code 2024.abr.business.gov.au · read 15 Oct 2026
- Compliance
- The platform says it enforces AER Retail Code, TCP Code, Privacy Act, life-support, disconnection and hardship requirements.utilitiesgroup.com.au · read 15 Oct 2026
- Concessions
- The utilities module checks and applies concession schemes across NSW, Victoria, Queensland, South Australia, Tasmania and the ACT with evidence trails.utilitiesgroup.com.au · read 15 Oct 2026
- Customer portal
- A white-labelled portal and mobile app provide usage views, payment plans, plan changes and hardship requests.utilitiesgroup.com.au · read 15 Oct 2026
- Data-centre billing
- Data-centre billing combines rack, cage and suite contracts, committed or metered kW, PUE recovery, cross-connects, remote hands and GPU-hours.utilitiesgroup.com.au · read 15 Oct 2026
- Documentation
- The public site exposes product, industry, pricing and insights pages, but no publicly accessible API reference or technical documentation page was found.utilitiesgroup.com.au · read 15 Oct 2026
- Energy module
- The utilities module covers electricity, gas, solar, batteries, EV charging and VPPs with NEM and AEMO/MSATS connectivity.utilitiesgroup.com.au · read 15 Oct 2026
- GPU metering
- GPU, node and job hours can be rated with reserved, burst and on-demand pricing plus commitment drawdown and overage.utilitiesgroup.com.au · read 15 Oct 2026
- Independent market context
- A LinkedIn industry post discussing Australian energy billing says legacy systems struggle with five-minute settlement, interval reads and evolving AER obligations.linkedin.com · read 15 Oct 2026
- Integrations
- Named integrations include AEMO/MSATS, distributor APIs, NBN Co B2B, carrier porting, BPAY, direct debit, Xero, NetSuite, SAP, Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Snowflake, BigQuery, Databricks and Redshift.utilitiesgroup.com.au · read 15 Oct 2026
- Intended customers
- The platform is aimed at challenger and established retailers, large retailers, gentailers, carriers and data centre operators.utilitiesgroup.com.au · read 8 Oct 2026
