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UserTesting
Bellevue, Washington, United States
What it is
UserTesting is a video-first human insight platform for gathering feedback from people on customer experiences. Teams can use it to collect input on ideas, designs, prototypes, websites, apps, and campaigns before, during, or after launch. AI analysis synthesizes video, text, and behavioral data to surface themes, patterns, and insights. The platform supports participant recruitment, moderated and unmoderated sessions, prototype research, and app testing on iOS and Android phones and tablets. Advanced includes surveys, interaction tests, think-out-loud tests, and moderated Live Conversation sessions. Listed integrations include Figma, Jira, Slack, Microsoft Teams, Miro, Canva, Qualtrics, Contentsquare, and FullStory. The platform is available on web, iOS, Android, and API. Advanced pricing is by quote; Ultimate and Ultimate+ add capabilities such as AI test creation and analysis, Insights Hub, custom audiences, a Figma plugin, and support options. Pricing is customized by users, research types, and features, and customers are directed to request a quote. There is no free plan, though a free trial is listed. UserTesting is headquartered in Bellevue, Washington.
For and against
For
- Supports moderated and unmoderated research.
- Includes participant recruitment and prototype support.
- AI analysis surfaces themes across research data.
- Apps can be tested on iOS and Android devices.
Against
- There is no free plan.
- Pricing is customized and requires a quote.
The verdict
UserTesting supports research across concepts, prototypes, digital experiences, and campaigns, with several session formats and AI analysis. Buyers need to request a quote to learn the price for their users, research types, and features.
Who it suits
UserTesting suits organizations seeking participant feedback on products, campaigns, prototypes, websites, or apps. It may fit teams needing moderated or unmoderated research and mobile app testing.
Plans and prices
Advanced
Test-based or team-based plans · pricing by quote · unlimited users on test-based plans · core testing features
Read 8 Oct 2026 · usertesting.com
Ultimate
Everything in Advanced · AI test creation and analysis · Insights Hub · card sorting and tree testing
Read 8 Oct 2026 · usertesting.com
Ultimate+
Everything in Ultimate · includes Team-based Unlimited plan · Figma plugin · custom insights services
Read 8 Oct 2026 · usertesting.com
On the record
- AI analysis
- The platform uses AI-powered analysis to synthesize video, text, and behavioral data and surface themes, patterns, and insights.usertesting.com · read 8 Oct 2026
- API
- The developer portal offers Results API v2 for QXscores, session data, videos, and transcripts, plus legacy API v1 endpoints.developer.usertesting.com · read 8 Oct 2026
- Company
- UserTesting says it is headquartered in Bellevue, Washington, and has more than 3,000 customers, including 75 of the Fortune 100.usertesting.com · read 8 Oct 2026
- Free trial
- The plans page says customers can request a trial to preview the platform before committing to an annual subscription, or run a test for free.usertesting.com · read 8 Oct 2026
- Integrations
- Listed integrations include Figma, FigJam, Jira, Jira Product Discovery, Slack, Microsoft Teams, Miro, Canva, Qualtrics, Contentsquare, and FullStory.usertesting.com · read 8 Oct 2026
- Mobile app testing
- Customers can test apps on iOS and Android smartphones and tablets.help.usertesting.com · read 8 Oct 2026
- Participants
- UserTesting says its participant network has more than 7 million authenticated participants across 34 countries.usertesting.com · read 8 Oct 2026
- Pricing
- Plan pricing is customizable and varies by number of users, types, and features; customers are directed to request a quote.usertesting.com · read 8 Oct 2026
- Product
- UserTesting is a video-first human insight platform that lets organizations gather feedback from real people on experiences and build customer empathy.usertesting.com · read 8 Oct 2026
- Security
- The Trust Center lists SOC 2 Type 2, ISO 27001:2022, ISO 27701:2019, GDPR, CCPA, and UK Cyber Essentials 3.3.trust.usertesting.com · read 8 Oct 2026
- Support
- Ultimate offers optional Premier Support with 30-minute Power Sessions; Ultimate+ includes Premier Support+ with a dedicated consultant and 1-hour Power Sessions.usertesting.com · read 8 Oct 2026
- Test formats
- The Advanced plan includes surveys, interaction tests, think-out-loud tests, and moderated Live Conversation sessions.usertesting.com · read 8 Oct 2026
- Use cases
- Teams can gather feedback on ideas, designs, prototypes, websites, apps, and campaigns before, during, and after launch.usertesting.com · read 8 Oct 2026
