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TheySaid
What it is
TheySaid is a web platform for gathering customer, user, and employee feedback through AI user tests, interviews, forms, surveys, polls, and pulses. Its AI moderator guides participants, asks follow-up questions, and adapts questions in real time. AI analytics summarizes themes and recommendations, with conversational exploration of project insights. Outputs can include task completion and time-on-task measures, recurring issues, highlight clips, and prioritized recommendations. Teams can collect responses through links, in-app pop-ups, website embeds, email, QR codes, and participant panels; two-way voice and conditional question logic are also supported. TheySaid says it supports more than 70 languages. The Free plan costs nothing and permits one workspace and one active test; panel recruiting costs extra. Paid plans start at $49/mo, and annual billing is the default, with monthly billing available at 33% more. The service states that data is encrypted in transit with TLS 1.2 and at rest with AES, and that it supports GDPR data deletion.
For and against
For
- Collects feedback through tests, surveys, interviews, and more.
- AI moderation adapts questions and asks follow-ups.
- Supports more than 70 languages.
- Offers multiple response channels, including embeds and QR codes.
Against
- Free plan allows one workspace and one active test.
- Panel recruiting costs extra on the Free plan.
- Monthly billing costs 33% more than annual billing.
The verdict
TheySaid brings feedback collection and AI-assisted analysis together in a browser-based service, with several ways to reach participants. Its free tier has workspace and active-test limits, and panel recruiting may add a fee.
Who it suits
It suits product managers, UX designers, UX researchers, and product teams seeking feedback or ways to improve usability. Teams that need participant-panel recruiting should account for its extra fee on the Free plan.
Plans and prices
Free
5 AI user tests/month · 50 AI surveys/month · 1 workspace · 1 active test
Read 7 Oct 2026 · theysaid.io
Enterprise
Custom pricing · user tests, interviews, surveys, and polls · panel and AI tester recruiting · SSO/SAML
Read 7 Oct 2026 · theysaid.io
On the record
- AI moderation
- Its AI moderator guides users through tests, asks probing follow-up questions, and adapts questions in real time.theysaid.io · read 7 Oct 2026
- Analysis
- AI analytics summarizes key learnings, themes, and recommendations, and users can explore project insights conversationally.theysaid.io · read 7 Oct 2026
- Audience
- The pricing FAQ identifies product managers, UX designers, UX researchers, product teams, and people improving product usability as intended users.theysaid.io · read 7 Oct 2026
- Billing
- The pricing FAQ says plans are billed annually by default and monthly billing is available at 33% more.theysaid.io · read 7 Oct 2026
- Compliance
- The security page displays SOC 2, SOC 3, and EU GDPR, and says the company undergoes regular security reviews and penetration testing.theysaid.io · read 7 Oct 2026
- Distribution
- Feedback can be collected through links, in-app pop-ups, website embeds, email, QR codes, and participant panels.theysaid.io · read 7 Oct 2026
- Free-plan limits
- The Free plan allows one workspace and one active test; participant-panel recruiting has an extra fee, while panel access with demographic targeting is described as an Enterprise feature.theysaid.io · read 7 Oct 2026
- Integrations
- The site lists Salesforce, Slack, HubSpot, and Zendesk as workflow tools, and marks Zoho, Mailchimp, Calendly, Dropbox, and Zapier as coming soon.theysaid.io · read 7 Oct 2026
- Languages
- TheySaid says it supports more than 70 languages.theysaid.io · read 7 Oct 2026
- Product
- TheySaid provides AI user testing, interviews, forms, surveys, polls, and pulses for collecting user and employee feedback.theysaid.io · read 7 Oct 2026
- Security
- The security page states data is encrypted in transit with TLS 1.2 and at rest with AES, and that the service supports GDPR data deletion.theysaid.io · read 7 Oct 2026
- Support
- Enterprise includes a dedicated account manager and priority support with an SLA.theysaid.io · read 7 Oct 2026
- Test outputs
- Test outputs can include AI summaries, task completion and time-on-task metrics, recurring issues, highlight clips, and prioritized recommendations.theysaid.io · read 7 Oct 2026
- Voice and logic
- The platform supports two-way voice interactions and conditional logic that adapts questions based on answers.theysaid.io · read 7 Oct 2026
