Telchemy SQmediator

Telchemy SQmediator monitors and troubleshoots real-time performance for VoIP, video, and data services. It combines passive monitoring with active tests, reporting MOS experience scores, QoS measures, and diagnostics for voice, audio, and video sessions. Listed meeting platforms include Microsoft Teams, Zoom, Google Meet, GoToMeeting, and Webex; the system can analyze encrypted media without decrypting it. Linux, Windows, and Android test agents can simulate voice or video calls and check web, email, DNS, DHCP, and SIP services. Dashboards, email alerts, and SNMP traps can notify teams when configured service thresholds are exceeded. SQmediator runs on Linux server hardware or virtual machines, on premises, in the cloud, or in data centers. Its multitenant design can manage thousands of customers and sites and millions of end users. Deployment requires an Oracle or PostgreSQL database that customers set up themselves. Pricing is on request, and licensing depends on modules used; combining passive monitoring with active testing costs extra.

SQmediator combines service monitoring, diagnostics, and active tests across several meeting and network services. Buyers should account for database setup and module-dependent licensing when evaluating deployment.

SQmediator is aimed at enterprise, government, and service-provider users responsible for service quality. It suits teams that need monitoring and active testing across voice, video, and data services.

Telchemy SQmediator is a real-time quality-monitoring and diagnostics platform for VoIP, video, and data services. It is aimed at service providers, government teams, and enterprises overseeing many sites or customers. Its strongest case is broad, scalable visibility with synthetic testing; smaller teams may find the deployment and licensing model unnecessarily involved.

Overview

SQmediator combines passive observation of live traffic with active probes that simulate calls and check network services. It reports MOS and other QoE scores, QoS measurements, and diagnostics for voice, audio, and video sessions, giving operations staff both service-level evidence and controlled tests to help isolate faults.

Its multitenant design can manage thousands of customers and sites and millions of end users from one application and database. Additional system components expand capacity. That architecture fits providers and large organizations more naturally than a modest IT team looking for a lightweight monitor.

Key features

Passive monitoring and synthetic testing

Linux, Windows, and Android software agents can place simulated VoIP or videoconferencing calls, while also testing web, email, DNS, DHCP, and SIP services. MOS scoring, jitter tracking, packet-loss tracking, and synthetic call tests cover the indicators most useful for voice and video troubleshooting. Combining passive monitoring with active testing is possible, but it is an extra licensed cost, so buyers should budget for the modes they actually need.

Meeting platforms and encrypted media

The platform supports Microsoft Teams, Zoom, Google Meet, GoToMeeting, Webex, and other meeting services. It analyzes encrypted audio and video streams without decrypting them, which allows quality assessment while avoiding a requirement to expose media content.

Alerting, scale, and integrations

Dashboard and email alerts, plus SNMP traps, can fire when configured service metrics cross thresholds. The SOAP/XML web-services API lets client applications configure SQmediator, retrieve data, and control active tests. It is standard in multi-server editions and optional in the listed single-server editions, an important distinction for automation plans.

Deployment and security

SQmediator runs on Linux server hardware or virtual machines and can be deployed on premises, in the cloud, or in data centers. Telchemy describes role-based access, password rules, and defenses against SQL/XSS injection and brute-force attacks, and says the product is designed to meet US DoD security requirements. Customers must download and set up an Oracle or PostgreSQL database themselves using Telchemy's scripts and instructions, adding a substantial infrastructure task before rollout.

Pricing

All SQmediator editions use custom pricing. Telchemy charges for the modules a customer uses: passive monitoring and active testing cost extra when combined, and user-defined services require a license key. There is no free plan.

• Small Service Provider Edition: single-server deployment; web-services API optional; passive and active monitoring available at additional cost. It suits a smaller provider that still needs tenant-aware service oversight.
• Business Edition: single-server version with an optional API and separately priced passive and active modules. It is the closer fit for an organization managing internal business services rather than a broad provider estate.
• Service Provider Edition: supports passive monitoring or active testing, with both together costing extra. Choose it when provider-scale operations are the priority and modular purchasing is acceptable.
• Enterprise Edition: also offers passive monitoring or active testing, with an additional charge for both. It targets large enterprises that need extensive service-quality operations.
• Small Business Edition: single-server version with optional API and extra-cost passive plus active capability. It is the most contained edition for a smaller organization, but database administration and module fees remain.

Because prices are quoted rather than published, comparing total cost requires an edition, deployment plan, database work, and the exact monitoring modules and service licenses you need.

Platforms

The software is offered for Android, Linux, and Windows through its test-agent and deployment ecosystem, with web access and a SOAP/XML API. Self-hosted operation is supported, and deployments can run on Linux hardware or virtual machines on premises, in cloud environments, or in data centers.

Who it's for

SQmediator is a strong match for telecom and managed-service providers, government organizations, and enterprises with many sites, customers, or end users. Its multitenancy, meeting-service coverage, active probes, and SNMP-capable alerting support centralized operations teams. It is a weaker fit for a small office that needs a quick, low-cost monitor, especially when no database administrator or custom integration work is available.

Pros and cons

Pros

• Passive and active views in one system: teams can correlate real session quality with simulated calls and service checks.
• Broad communications coverage: MOS, jitter, packet loss, voice/video diagnostics, and major meeting platforms support varied troubleshooting workflows.
• Provider-scale tenancy: one deployment can oversee thousands of customers and sites and millions of users.
• Encrypted-stream analysis: quality assessment does not require decrypting meeting media.
• Flexible operations: API control, dashboard and email alerts, SNMP traps, and multiple deployment locations support automation and distributed environments.

Cons

• Database burden: customers must install and configure Oracle or PostgreSQL themselves.
• Modular cost structure: combining passive and active monitoring adds cost, while user-defined services need a license key.
• Custom-quote purchasing: buyers cannot evaluate a published price or free tier before engaging sales.
• Single-server API limitation: the web-services API is optional in the listed single-server editions, which may affect integration planning.

Alternatives

For a freemium option with Android, iOS, Linux, macOS, web, Windows, and API support, consider Obkio; its 14-day trial allows up to 10 agents without a credit card, and its free plan has no charge. Dotcom-Monitor is another freemium choice, with a free tier covering up to 25 targets, five-minute monitoring, two locations, and email alerts.

Choose MultiDSLA when a controller plus node devices and support for more than 100 nodes match your rollout. sip-exporter is a free, Linux self-hosted option under AGPL-3.0, while HOMER provides a fully open-source Linux and web platform with commercial support by quote. Bicom Systems SIP Monitoring (sipMON) is a paid Linux self-hosted alternative. CallMeter offers paid Starter and Professional plans billed monthly or annually with usage and service levels that vary. Nectar Diagnostics is a paid web-based alternative.

For a broader category comparison, see VoIP Monitoring Software.

Verdict

Choose SQmediator if you need provider- or enterprise-scale monitoring that combines QoE analytics, encrypted-media assessment, synthetic calls, and multitenant operations. Look elsewhere if you want transparent pricing, a free entry tier, or a deployment that avoids customer-managed database setup and module-by-module licensing.