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Bicom Systems SIP Monitoring (sipMON)
The about page lists several offices rather than identifying one headquarters; its USA office address is 2719 Hollywood Blvd B-128, Hollywood, Florida 33020-4821.
What it is
Bicom Systems SIP Monitoring (sipMON) is a SIP and RTP packet sniffer for ITSPs, designed to work with PBXware. It analyzes jitter, delay variation, and packet loss to predict call quality on the MOS scale, with configurable alerts for quality issues. The software tracks calls and stores CDR records in an ODBC-supporting database. Records can include duration, codec, caller details, SIP agent, last SIP response, RTP source addresses, MOS, delay and loss distributions, and WAV or PCAP download commands. SIP signaling and RTP packets can be saved as individual PCAP files for analysis or export. sipMON can record calls, decode speech, play it in its GUI, or save audio as WAV. G.711 alaw and ulaw are listed; commercial plugins support G.729a, G.723, iLBC, Speex, and GSM. The maker describes the C++ program as designed for thousands of simultaneous calls. Ongoing-call monitoring is beta and requires the latest sipMON with the TCP manager port enabled. It is paid software for Linux and self-hosted deployment, with pricing on request.
For and against
For
- Analyzes jitter, delay variation, and packet loss.
- Predicts call quality using the MOS scale.
- Saves signaling and RTP packets as PCAP files.
- Can record, decode, and save calls as WAV.
Against
- Pricing is available on request.
- Ongoing-call monitoring is marked beta.
- Beta monitoring requires the TCP manager port enabled.
- Some listed codec support requires commercial plugins.
The verdict
sipMON combines call-quality analysis, alerts, records, and packet capture for PBXware-oriented environments. Check the beta requirement for live monitoring and request pricing before evaluating deployment.
Who it suits
It is aimed at ITSPs and teams working with PBXware that need to monitor VoIP call quality and inspect call records or packet captures. It suits organizations able to run self-hosted Linux software.
On the record
- Alerts
- It provides a configurable alert system for rapid response to call quality issues.pop.bicomsystems.com · read 4 Oct 2026
- Call capacity
- The maker says sipMON is a C++ program designed to handle thousands of simultaneous calls.pop.bicomsystems.com · read 8 Oct 2026
- Call quality
- It analyzes jitter, delay variation and packet loss, and predicts call quality on a MOS scale.pop.bicomsystems.com · read 8 Oct 2026
- Call quality details
- CDRs include call duration, codec, caller details, SIP agent, last SIP response, RTP source addresses, MOS, delay and loss distributions, and WAV or PCAP download commands.pop.bicomsystems.com · read 4 Oct 2026
- Call recording
- sipMON can record calls, decode speech, play it in the GUI, or save it as WAV; the page lists G.711 alaw/ulaw and commercial plugins for G.729a, G.723, iLBC, Speex, and GSM.pop.bicomsystems.com · read 4 Oct 2026
- Call recordings
- It can record PBXware calls, decode and play speech in the sipMON GUI, or save audio as WAV.pop.bicomsystems.com · read 8 Oct 2026
- Call records
- It tracks calls, saves CDR records to a database, and archives SIP or RTP signaling.pop.bicomsystems.com · read 8 Oct 2026
- Capture files
- SIP signaling and RTP packets can be saved to individual PCAP files for analysis or export.pop.bicomsystems.com · read 4 Oct 2026
- Company history
- Bicom Systems says it has been working in unified communications since 2003 and launched PBXware in September 2004.bicomsystems.com · read 8 Oct 2026
- Company locations
- Bicom Systems lists offices in the United States, United Kingdom, France, Canada, South Africa and Italy.bicomsystems.com · read 8 Oct 2026
- Deployment resource
- The sipMON brochure lists a dedicated host server as a resource requirement.bicomsystems.com · read 4 Oct 2026
- Live calls
- Real-time monitoring of ongoing calls is marked beta and requires the latest sipMON with the TCP manager port enabled.pop.bicomsystems.com · read 8 Oct 2026
- Monitoring
- It monitors and troubleshoots VoIP call quality and offers a configurable alert system for rapid response.pop.bicomsystems.com · read 8 Oct 2026
- Purpose
- sipMON is a network packet sniffer for SIP and RTP VoIP, designed to work with Bicom Systems PBXware.pop.bicomsystems.com · read 8 Oct 2026
- Scale
- The product page describes sipMON as a C++ program designed to handle thousands of simultaneous calls.pop.bicomsystems.com · read 4 Oct 2026
- Storage and database
- Each call is saved to a database supporting ODBC, while SIP and RTP packets are saved in individual PCAP files.pop.bicomsystems.com · read 8 Oct 2026
- Support
- Bicom Systems directs customers to documentation, downloads, demo systems, and account-based support engineers.bicomsystems.com · read 4 Oct 2026
- Supported codecs
- The page lists G.711 alaw/ulaw and says commercial plugins support G.729a, G.723, iLBC, Speex and GSM.pop.bicomsystems.com · read 8 Oct 2026
