ServicePilot VoIP Monitoring

No phone app

5.7No. 10 of 20
in VoIP Monitoring Software

Recognised40% of the score20
Phone app26% of the score0
Documented20% of the score84
Free plan14% of the score30

Free plan: Trial only
Paid plans from: $0.50/mo
Runs on: self-hosted, Web

Summary

ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms across a range of vendors, including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes, and Poly. It automatically discovers voice, video, and unified communications resources and inventories phones, gateways, video bridges, and licenses. Call quality analysis can be viewed globally, by site, or by user. The product correlates server, network, and application performance indicators with zone-based call quality to help locate incidents. For Avaya Aura, a feature analyzes the volume of seconds with a bad MOS during a call. Deployment options include SaaS, hybrid, and on-premise. A free account provides real-time monitoring without credit card or bank details, and a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of history, while on-premise retention is custom. Object Monitoring is listed at 0.50 USD per object per month, with pricing decreasing based on quantity; SaaS Base is 435.00 USD per node per month.

Who it is for

ServicePilot may suit organizations monitoring VoIP and collaboration environments across multiple vendors. SaaS, hybrid, and on-premise deployment options are listed.

What is good

Automatically discovers voice, video, and UC resources.
Analyzes call quality globally, by site, and by user.
Correlates performance indicators with zone-based call quality.
Free access includes real-time monitoring without payment details.
SaaS Base retains 13 months of history.

What to know first

SaaS Base costs 435.00 USD per node per month.
On-premise data retention is custom.
On-premise contracts and commitments are longer than one year.
The 15-day trial is offered when data retention is needed.

Verdict

ServicePilot combines resource discovery with call-quality views and performance correlation. The free account provides real-time monitoring, while retention and deployment details vary by offering.

ServicePilot VoIP Monitoring plans and pricing

All plans

Object Monitoring $0.50/mo per object per month decreasing based on quantity · VoIP Avaya, Cisco, Oracle SBC and Genesys listed servicepilot.com · 30 Sept 2026

SaaS Base subscription $435/mo per node per month decreasing based on quantity · VoIP monitoring is listed as an option in the object monitoring category servicepilot.com · 30 Sept 2026

Compared on VoIP monitoring software

Free plan: Yesservicepilot.com
Paid from: $0.50/moservicepilot.com
MOS scoring: Yesservicepilot.com
Jitter tracking: Yesservicepilot.com
Packet-loss tracking: Yesservicepilot.com
SIP trunk monitoring: Yesservicepilot.com

Facts

Purpose: ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms.servicepilot.com · 30 Sept 2026
Multivendor support: The product describes monitoring for Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly environments.servicepilot.com · 30 Sept 2026
Automatic discovery: It automatically discovers Voice, Video and UC resources and inventories phones, gateways, video bridges and licenses.servicepilot.com · 30 Sept 2026
Call quality: Call quality analysis covers communications globally, by site and by user.servicepilot.com · 30 Sept 2026
Performance correlation: The product correlates server, network and application performance indicators with zone-based call quality to help locate incidents.servicepilot.com · 30 Sept 2026
Avaya metric: For Avaya Aura, a feature analyzes the volume of seconds with a bad MOS during a call.servicepilot.com · 30 Sept 2026
Deployment: The page describes SaaS, hybrid and on-premise deployment options.servicepilot.com · 30 Sept 2026
On-premise commitment: The on-premise platform page lists contracts and commitments longer than one year and says VoIP and mainframe monitoring are additional solutions.servicepilot.com · 30 Sept 2026
Free access: The pricing page says an account provides free access to real-time monitoring features without credit card or bank details.servicepilot.com · 30 Sept 2026
Trial: The pricing page says a 15-day trial can be offered when data retention is needed.servicepilot.com · 30 Sept 2026
Retention limit: The pricing FAQ says SaaS Base retains 13 months of historical data, while on-premise retention is custom.servicepilot.com · 30 Sept 2026
Support: Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours.servicepilot.com · 30 Sept 2026
Hosting: The site says its free cloud monitoring offer is hosted through a partnership with Microsoft Azure.servicepilot.com · 30 Sept 2026
Security: ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features.servicepilot.com · 30 Sept 2026