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ServicePilot VoIP Monitoring
Pornichet, France
What it is
ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms across a range of vendors, including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes, and Poly. It automatically discovers voice, video, and unified communications resources and inventories phones, gateways, video bridges, and licenses. Call quality analysis can be viewed globally, by site, or by user. The product correlates server, network, and application performance indicators with zone-based call quality to help locate incidents. For Avaya Aura, a feature analyzes the volume of seconds with a bad MOS during a call. Deployment options include SaaS, hybrid, and on-premise. A free account provides real-time monitoring without credit card or bank details, and a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of history, while on-premise retention is custom. Object Monitoring is listed at $0.50 per object per month, with pricing decreasing based on quantity; SaaS Base is $435 per node per month.
For and against
For
- Automatically discovers voice, video, and UC resources.
- Analyzes call quality globally, by site, and by user.
- Correlates performance indicators with zone-based call quality.
- Free access includes real-time monitoring without payment details.
- SaaS Base retains 13 months of history.
Against
- SaaS Base costs $435 per node per month.
- On-premise data retention is custom.
- On-premise contracts and commitments are longer than one year.
- The 15-day trial is offered when data retention is needed.
The verdict
ServicePilot combines resource discovery with call-quality views and performance correlation. The free account provides real-time monitoring, while retention and deployment details vary by offering.
Who it suits
ServicePilot may suit organizations monitoring VoIP and collaboration environments across multiple vendors. SaaS, hybrid, and on-premise deployment options are listed.
Plans and prices
Object Monitoring
decreasing based on quantity · VoIP Avaya, Cisco, Oracle SBC and Genesys listed
Read 30 Sep 2026 · servicepilot.com
SaaS Base subscription
decreasing based on quantity · VoIP monitoring is listed as an option in the object monitoring category
Read 30 Sep 2026 · servicepilot.com
On the record
- Automatic discovery
- It automatically discovers Voice, Video and UC resources and inventories phones, gateways, video bridges and licenses.servicepilot.com · read 30 Sep 2026
- Avaya metric
- For Avaya Aura, a feature analyzes the volume of seconds with a bad MOS during a call.servicepilot.com · read 30 Sep 2026
- Call quality
- Call quality analysis covers communications globally, by site and by user.servicepilot.com · read 30 Sep 2026
- Deployment
- The page describes SaaS, hybrid and on-premise deployment options.servicepilot.com · read 30 Sep 2026
- Free access
- The pricing page says an account provides free access to real-time monitoring features without credit card or bank details.servicepilot.com · read 30 Sep 2026
- Hosting
- The site says its free cloud monitoring offer is hosted through a partnership with Microsoft Azure.servicepilot.com · read 30 Sep 2026
- Multivendor support
- The product describes monitoring for Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly environments.servicepilot.com · read 30 Sep 2026
- On-premise commitment
- The on-premise platform page lists contracts and commitments longer than one year and says VoIP and mainframe monitoring are additional solutions.servicepilot.com · read 30 Sep 2026
- Performance correlation
- The product correlates server, network and application performance indicators with zone-based call quality to help locate incidents.servicepilot.com · read 30 Sep 2026
- Purpose
- ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms.servicepilot.com · read 30 Sep 2026
- Retention limit
- The pricing FAQ says SaaS Base retains 13 months of historical data, while on-premise retention is custom.servicepilot.com · read 30 Sep 2026
- Security
- ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features.servicepilot.com · read 30 Sep 2026
- Support
- Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours.servicepilot.com · read 30 Sep 2026
- Trial
- The pricing page says a 15-day trial can be offered when data retention is needed.servicepilot.com · read 30 Sep 2026
