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Nectar Diagnostics
Jericho, New York, United States
What it is
Nectar Diagnostics is a web platform for tracking SIP call journeys across on-premises, cloud, and hybrid Unified Communications and Contact Center environments. It provides signaling visibility, post-call metrics, and media analysis, including for encrypted traffic. The platform correlates call legs across Teams, Genesys, Avaya, Cisco, SBCs, IVRs, and carriers using unique Correlation IDs. KPI dashboards present performance trends, quality measures, and call outcomes, while alerts flag anomalies. Listed capabilities include MOS scoring, jitter and packet-loss tracking, and SIP trunk monitoring. Diagnostics can export session data to Nectar DXP over HTTPS on port 443, with an HTTP proxy supported. Nectar describes DXP as its AWS public cloud infrastructure with US and EU service locations. Security controls include role-based permissions, strong password rules, login lockout, IP blacklisting, HTTPS, and audit logs; DXP 1.22.0 introduced role-based data access and PII obfuscation. Optional packet analysis may require network taps, spans, or API access to adjacent equipment. Pricing is available on request, and the product page invites prospective customers to request a demo.
For and against
For
- Correlates call legs across multiple listed platforms and carriers.
- Analyzes media, including in encrypted traffic.
- Dashboards show performance trends and call outcomes.
- Tracks MOS, jitter, packet loss, and SIP trunks.
- Pricing is available on request.
Against
- Optional packet analysis may require network taps or spans.
- Pricing is not publicly listed.
- Some deployments may require access to adjacent network equipment.
The verdict
Nectar Diagnostics focuses on cross-environment SIP visibility, call correlation, and operational metrics. Teams considering packet analysis should account for the possible need for network taps, spans, or adjacent-equipment access.
Who it suits
Nectar Diagnostics is aimed at enterprises and managed service providers working with communications and contact center environments. It may suit teams that need visibility across multiple vendors and call environments.
On the record
- Access controls
- Nectar DXP 1.22.0 introduced role-based data access and PII data obfuscation.support.nectarcorp.com · read 7 Oct 2026
- Analysis
- It provides signaling visibility, post-call metrics, and media analysis, including in encrypted traffic.nectarcorp.com · read 7 Oct 2026
- Call analysis
- It provides signaling visibility, post-call metrics, and media analysis, including in encrypted traffic.nectarcorp.com · read 8 Oct 2026
- Call correlation
- It uses unique Correlation IDs to unify call legs across Teams, Genesys, Avaya, Cisco, SBCs, IVRs, and carriers.nectarcorp.com · read 8 Oct 2026
- Cloud service
- Nectar DXP is described as Nectar’s secure public cloud infrastructure on AWS, with US and EU service locations.support.nectarcorp.com · read 7 Oct 2026
- Dashboards and alerts
- KPI dashboards show performance trends, quality metrics, and call path outcomes, while proactive alerts notify teams about anomalies in real time.nectarcorp.com · read 8 Oct 2026
- Deployment detail
- Optional packet analysis may require network taps, spans, or API access to adjacent network equipment.support.nectarcorp.com · read 7 Oct 2026
- Deployment requirements
- Optional packet analysis may require network taps, spans, or API access to adjacent network equipment.support.nectarcorp.com · read 8 Oct 2026
- DXP connection
- Diagnostics can export session data to Nectar DXP over HTTPS on port 443, with an HTTP proxy supported.support.nectarcorp.com · read 7 Oct 2026
- Integrations
- Nectar says it works with platforms such as Zoom, Teams, Genesys, Amazon Connect, and Avaya, using platform APIs, event streams, and native logging.nectarcorp.com · read 8 Oct 2026
- Intended users
- Nectar describes its platform as serving enterprises and managed service providers working with communications and contact center environments.nectarcorp.com · read 7 Oct 2026
- Pricing availability
- The Diagnostics page invites prospective customers to request a demo and does not state a price.nectarcorp.com · read 8 Oct 2026
- Purpose
- Nectar Diagnostics tracks SIP call journeys across on-premises, cloud, and hybrid Unified Communications and Contact Center environments.nectarcorp.com · read 8 Oct 2026
- Security
- Nectar recommends unique user credentials, single sign-on, two-factor authentication, and role-appropriate access levels.support.nectarcorp.com · read 8 Oct 2026
- Security controls
- Nectar’s security guide describes role-based permissions, strong password rules, login lockout, IP blacklisting, HTTPS support, and security audit logs.support.nectarcorp.com · read 7 Oct 2026
- Support
- The Nectar Global Support Desk is available 24/7/365, and critical service-affecting issues are addressed 24/7/365.support.nectarcorp.com · read 8 Oct 2026
- Updates
- Nectar says it regularly scans applications for vulnerabilities; Nectar updates cloud applications, while customers update on-premises applications such as RIGs.support.nectarcorp.com · read 8 Oct 2026
- Vendor coverage
- Nectar says 95% of its work is vendor agnostic and its platform provides a centralized view across multiple vendors.nectarcorp.com · read 8 Oct 2026
