Sodales Employee Relations

Sodales Employee Relations is a case management platform for recording, investigating, and resolving employee complaints, disciplinary actions, and grievances. It brings conversations, documents, decisions, and outcomes into case records with role-based access, audit trails, and controlled access to confidential records. AI-guided intake can identify people involved, extract details, and build a case; configurable workflows set case steps and approvals. Dashboards and workforce risk indicators give executives visibility into trends, while AI agents can suggest next steps, predict escalation risks, and identify relevant policies, grievances, and CBA clauses. Bidirectional APIs support synchronization with enterprise systems including SAP, Workday, Dayforce, Oracle, and UKG. It supports global workforces in 50+ languages and is available on Android, iOS, and web, including an online and offline app that syncs entered information after reconnecting. Pricing is on request, based on employee count, with an annual subscription and one-time setup fee. The platform is intended for regulated industries, and Sodales says licensed users receive 24/7 support under the customer SLA.

Sodales Employee Relations combines case management, AI-assisted intake and recommendations, configurable workflows, and integrations. Pricing details require a request and depend on employee count.

The platform suits employee relations teams in regulated industries that need case records, workflows, risk visibility, and HRIS integrations. Sodales names sectors including public services, healthcare, utilities, manufacturing, and higher education.

Sodales Employee Relations is employee case-management software for organizations handling complaints, disciplinary matters, and grievances. It best suits large or regulated employers with established HR systems and formal investigation processes. Its appeal is the combination of guided intake, configurable case handling, and workforce risk reporting; employee-count-based custom pricing makes it a harder fit for smaller teams.

Overview

The platform gathers conversations, documents, decisions, and outcomes in a single case record, with access controlled by role. That gives employee relations teams a shared case history for sensitive matters, while audit logs support accountability as cases progress. The structure is useful when multiple people need to manage a case without losing track of its record.

Workflow configuration lets organizations set steps and approvals to match their processes. Dashboards and workforce risk indicators give executives a view of trends and emerging risks. Together, those tools suit employers that need oversight across a sizable workforce; they may be more machinery than a small team needs for occasional complaints.

Key features

Intake and case guidance

AI-guided intake can identify involved people, pull details from employee descriptions, and create a case. AI agents can recommend next steps, predict escalation risks, and identify relevant policies, grievances, and collective bargaining agreement clauses. This can help teams organize incoming accounts and consider relevant context, though recommendations do not replace the judgment needed to investigate employee matters.

Controls and connections

Bidirectional APIs synchronize information in real time with SAP, Workday, Dayforce, Oracle, UKG, and other enterprise systems. For employers already using these platforms, that makes Sodales a more plausible part of an established HR environment than a disconnected case tracker. Role-based security, audit trails, and controlled access address the sensitivity of employee records. Sodales has announced ISO 27001:2013 certification.

The platform supports 50+ languages, and Sodales describes desktop and mobile access for office or field use. Its online and offline app is available through the SAP App Store; information entered offline syncs after reconnection. That is a practical advantage for field work where a live connection is not assured.

Pricing

Sodales Employee Relations uses custom pricing based on employee count, with an annual subscription fee and a one-time setup fee. The plan includes case management, evidence management, findings and remediation, an audit log, and HRIS integrations, with configurable modules. The employee-count model and setup charge are more suited to organizations budgeting for a broader deployment than to a small team seeking a low-commitment monthly tool.

Licensed users receive a 24/7 support portal under the customer SLA. Pricing is available by request, so prospective buyers should account for both recurring subscription and initial setup costs when assessing fit.

Platforms

Sodales lists Android, iOS, web, and API access. Its mobile app is intended for desktop and field use, and the SAP App Store version supports offline entry with later synchronization.

Who it's for

Sodales is aimed at employers with formal employee relations needs, particularly in public sector, utilities, oil and gas, mining, healthcare, higher education, transportation, manufacturing, and construction. Its language support, HRIS connections, access controls, and risk reporting map well to complex or regulated workforces. A smaller employer with few cases and no need for integrations or executive reporting may find the employee-count pricing and configurable platform difficult to justify.

Pros and cons

Pros

• One record connects case conversations, documents, decisions, and outcomes, helping teams keep a coherent history of sensitive matters.
• AI-assisted intake and recommendations can organize reports and surface relevant policies, grievances, and CBA clauses.
• Real-time API synchronization with major HRIS platforms fits organizations that need employee relations work connected to existing systems.
• Offline mobile entry and support for 50+ languages serve field-based and global workforces.

Cons

• Employee-count pricing, an annual subscription, and a one-time setup fee make the cost harder to assess for smaller buyers.
• The workflow, integration, and risk-reporting breadth is most useful in complex organizations, and may exceed the needs of teams that only need basic case tracking.
• Pricing requires a request, so buyers cannot compare a published rate before engaging with sales.

Alternatives

For a different employee relations option with Android, iOS, web, API, and Windows support, consider Pulpstream Employee Relations; its custom quote is billed as a flat fee per employee or per user.

Civica Complaints Management is another paid option, with pricing available by enquiry. Safecall Investigation Case Management is a SaaS web-based solution with pricing on request and Android, iOS, and web support.

BoardEffect offers paid software with demo and pricing requests. SpeakUp Report provides paid case management and web-browser, mobile, and phone intake, with a tailored quote based on size and channels.

Donesafe is worth considering for buyers who want a free trial; its custom price depends on modules, worker count, and support services. FocusOSHR is the alternative with a free plan: it is web-based and caps that plan at 10 cases total. atworkCare is a paid web-based option.

For broader category browsing, see Workplace Investigation Software and Case Management Software.

Verdict

Sodales Employee Relations is a strong candidate for regulated or large employers that need structured employee case records, connected HR systems, and visibility into workforce risks. Its most compelling reason to choose it is the breadth from AI-assisted intake through configurable workflows and executive reporting. Look elsewhere if your team needs a low-cost, self-serve option or cannot justify employee-count-based custom pricing and a setup fee.