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On the recordRead 10 Oct 202619 facts
SnapCall
Plans and prices
Core
Priced on request
10 Visual AI skills per ticket · 4Go storage · 12 months media retention
Read 10 Oct 2026 · snapcall.io
Light
Priced on request
5 Visual AI skills per ticket · 2Go storage · 6 months media retention
Read 10 Oct 2026 · snapcall.io
SCALE
Priced on request
20 Visual AI skills per ticket · Custom storage · Custom media retention
Read 10 Oct 2026 · snapcall.io
On the record
- AI capabilities
- Listed AI capabilities include triage, transcripts, summaries, content recognition, data extraction, custom skills, and KYC.snapcall.io · read 10 Oct 2026
- Automations
- SnapCall says it can auto-tag tickets, fill custom fields, trigger macros and workflows, and identify missing or unprocessable media.snapcall.io · read 10 Oct 2026
- Calls
- SnapCall Call provides browser-friendly video support built into a CRM, including live visual guidance for customers and agents.snapcall.io · read 10 Oct 2026
- Install requirement
- SnapCall advertises that its solution requires no installs and works with a CRM.snapcall.io · read 10 Oct 2026
- Integrations
- The integrations page lists Zendesk, Salesforce, LiveChat, Intercom, Kustomer, ServiceNow, Cal, Jumio, Resistant AI, Poly AI, and Zapier.snapcall.io · read 10 Oct 2026
- Limits
- Unused media credits do not roll over, and customers must choose AI or non-AI packages because combining them is not possible.snapcall.io · read 10 Oct 2026
- Max participants
- 4snapcall.io · read 20 Sep 2026
- Media inputs
- SnapCall lists ticket attachments, PDFs, images, videos, audio recordings, screen recordings, and live-call snapshots as supported inputs or capture options.snapcall.io · read 10 Oct 2026
- Media retention
- The listed media retention is 6 months for Light, 12 months for Core, and custom for SCALE.snapcall.io · read 10 Oct 2026
- Meeting duration limit
- 360snapcall.io · read 20 Sep 2026
- Product
- SnapCall describes itself as a Visual AI platform that analyzes customer visuals and triggers actions in support tools.snapcall.io · read 10 Oct 2026
- Meeting recording
- Yessnapcall.io · read 20 Sep 2026
- Screen sharing
- Yessnapcall.io · read 20 Sep 2026
- Security
- SnapCall says it complies with SOC 2 and HIPAA standards and processes and stores customer data according to European privacy regulations.snapcall.io · read 10 Oct 2026
- Security options
- The pricing page lists SAML SSO, SOC 2 Type 2 reports, and a BAA for HIPAA under governance and security.snapcall.io · read 10 Oct 2026
- Support
- The pricing page lists chat support, priority support, 24/7 real-time Slack Connect, dedicated onboarding, and a dedicated customer success manager.snapcall.io · read 10 Oct 2026
- Workflow
- The platform captures customer media, routes it, analyzes it with AI skills, automates actions in connected tools, and can resolve or escalate tickets.snapcall.io · read 10 Oct 2026
