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On the recordRead 12 Oct 202619 facts
ServiceTonic
ServiceTonic · Barcelona, Spain
Plans and prices
ServiceTonic (Cloud or On-premise)
Priced on request
Request a quote · Cloud or installed on your own servers
Read 12 Oct 2026 · servicetonic.com
On the record
- AI
- AI agents can answer natural-language requests, and the AI features can learn from knowledge bases, URLs, files, and ticket history.servicetonic.com · read 12 Oct 2026
- API access
- Yesservicetonic.com · read 19 Sep 2026
- Customer portal
- Yesservicetonic.com · read 19 Sep 2026
- Customization
- Users can configure workflows, ticket layouts, and field definitions without development.servicetonic.com · read 12 Oct 2026
- Deployment
- ServiceTonic is available in cloud or on-premise deployments.servicetonic.com · read 12 Oct 2026
- Help center
- Yesservicetonic.com · read 19 Sep 2026
- Integrations
- The product sheet lists email integrations, LDAP and Active Directory, Azure AD / Entra ID, SQL Server, Oracle, MySQL, DB2, REST APIs, WhatsApp, telephony, and Google Maps.servicetonic.com · read 12 Oct 2026
- ITIL processes
- ServiceTonic supports ITIL-related processes including incident, request, problem, change, knowledge, service levels, service catalog, and asset management.servicetonic.com · read 12 Oct 2026
- Mobile platforms
- The technical specifications list Apple iOS and Android among supported end-user platforms.servicetonic.com · read 12 Oct 2026
- Security
- ServiceTonic says it is ISO/IEC 27001-certified and describes encrypted access, role-based access control, and ticket-change auditing.servicetonic.com · read 12 Oct 2026
- SLA management
- Yesservicetonic.com · read 19 Sep 2026
- Support
- The pricing page says cloud and on-premise customers have support from the ServiceTonic team.servicetonic.com · read 12 Oct 2026
- Ticket automation
- Yesservicetonic.com · read 19 Sep 2026
- Ticket management
- The platform manages incidents and requests with configurable prioritization, assignment, and automation.servicetonic.com · read 12 Oct 2026
- Trial
- The product page offers a free 21-day trial.servicetonic.com · read 12 Oct 2026
- Web and server platforms
- The technical specifications describe a web application accessible through a browser and installation on Windows or Linux servers.servicetonic.com · read 12 Oct 2026
- What it does
- ServiceTonic centralizes help desk, service desk, and enterprise service management for IT, customer service, and other departments.servicetonic.com · read 12 Oct 2026
