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RunSignup
Moorestown, New Jersey, United States
What it is
RunSignup is registration and event-management software for endurance events, with tools for race promotion, fundraising, and event-day operations. Its mobile-friendly sign-up and participant management options support both administrator and self-service workflows. Each race gets a customizable website and email marketing with unlimited contacts and sends at no charge. Organizers can collect donations during registration or checkout and create individual and team fundraiser pages. The RaceDay CheckIn App supports event check-in, while an open API and Zapier integration connect with other applications, including Salesforce, DonorPerfect, and Mailchimp. Event reports can be exported to formats and services such as CSV, Google Sheets, Excel, PDF, and Dropbox. RunSignup says its payment platform is PCI Level 1 compliant and participant data is not shared beyond the event owner or director. Free events have no processing fee for a $0 cart. Paid-event fees are based on cart total, and can be paid by participants, absorbed by the event, or split. There are no subscriptions, monthly fees, or long-term contracts.
For and against
For
- Free customizable race websites and email marketing.
- Mobile-friendly registration and flexible participant management.
- Donations and individual or team fundraiser pages.
- Race-day check-in app and open API.
- Event reports export to several formats and services.
Against
- Paid-event processing fees depend on cart total.
- Donation transactions have a flat 4% processing fee.
- Free trial is not available.
The verdict
RunSignup combines registration, fundraising, marketing, and check-in tools for endurance events. Free events have no processing fee for a $0 cart, while paid-event and donation transactions carry processing fees.
Who it suits
RunSignup suits race directors and endurance events that need registration, fundraising, and race-day tools. It also offers tools for running clubs and timers.
Plans and prices
Free event
No processing fee when cart total is $0 · no subscription or monthly fee
Read 15 Oct 2026 · info.runsignup.com
RaceDay Suite
Timer technology suite · RaceDay Scoring, CheckIn, RaceJoy, Photos and Mobile tools
Read 15 Oct 2026 · info.runsignup.com
Standard processing ($1,000+ cart)
4% + $1 · platform and card fees included · participant, organizer, or 50/50 payment
Read 15 Oct 2026 · info.runsignup.com
Standard processing ($250–$999.99 cart)
5% + $1 · platform and card fees included · participant, organizer, or 50/50 payment
Read 15 Oct 2026 · info.runsignup.com
Standard processing ($0.01–$249.99 cart)
6% + $1 · platform and card fees included · participant, organizer, or 50/50 payment
Read 15 Oct 2026 · info.runsignup.com
Registration processing fee
Cart total determines fee; fees can be paid by participants, absorbed by the event, or split 50/50
Read 2 Oct 2026 · info.runsignup.com
Donation processing fee
Donation transactions
Read 2 Oct 2026 · info.runsignup.com
On the record
- API authentication
- Developers can use partner keys, OAuth-based user access or a deprecated password-based login method.help.runsignup.com · read 15 Oct 2026
- API license
- RunSignup says its API, headers, documentation and examples are freely usable under the Apache license, while platform content and services remain proprietary.runsignup.com · read 15 Oct 2026
- API terms
- API access requires registration and acceptance of an API developer contract; calls must use HTTPS and the company reserves the right to add future API fees.runsignup.com · read 15 Oct 2026
- Company ownership
- RunSignup describes itself as employee-owned, while LinkedIn lists the company as privately held.info.runsignup.com · read 15 Oct 2026
- Company scale
- LinkedIn lists 51–200 employees and 67 visible employees, with headquarters at 300 Mill Street, Suite 200, Moorestown, New Jersey.linkedin.com · read 15 Oct 2026
- Core registration
- The platform provides mobile-friendly registration, participant self-service, access sharing and reporting.runsignup.com · read 15 Oct 2026
- Data export
- Event reports can export to CSV, Google Sheets, Excel, PDF, Mailchimp, Dropbox, Hy-Tek, Webscorer.com, and Build Bib Labels.info.runsignup.com · read 2 Oct 2026
- Data handling
- The security document says participant data is not sold or shared outside the event owner or director, and payment-card data is stored by a PCI Level 1 vendor.runsignup.com · read 15 Oct 2026
- Developer examples
- The getting-started documentation links PHP examples in the RunSignup-Team OpenSource GitHub repository.runsignup.com · read 15 Oct 2026
- Documentation and support
- The help center provides searchable how-to articles, webinars, videos and topic folders covering registration, fundraising, check-in, integrations and API use.help.runsignup.com · read 15 Oct 2026
- Email marketing
- RunSignup includes free email marketing with unlimited contacts, unlimited sends and personalization elements.runsignup.com · read 15 Oct 2026
- Fundraising
- The service supports donations, individual and team peer-to-peer fundraisers, goals, leaderboards, badges and fundraiser reports.runsignup.com · read 15 Oct 2026
- Integrations
- The marketplace lists Zapier, Google Analytics 4, Salesforce, DonorPerfect, Mailchimp, Dropbox, Twilio, RaceJoy, Active Network, MapMyRun and numerous timing systems.info.runsignup.com · read 15 Oct 2026
- Intended users
- RunSignup describes its platform as serving race directors and endurance events, and says it also offers tools for running clubs and timers.info.runsignup.com · read 2 Oct 2026
- Limit: G2 navigation and banking
- A G2 reviewer says the many menus make options difficult to find and reports being unable to sync a bank account for direct deposit.g2.com · read 15 Oct 2026
- Limit: PissedConsumer complaints
- The page summarizes complaints about billing or refund delays, difficulty reaching live support and occasional missing race items.runsignup.pissedconsumer.com · read 15 Oct 2026
- Limit: Race Directors HQ verification
- A reviewer reports that bank-account verification remained pending into the next day and support quoted a 48-hour process.racedirectorshq.com · read 15 Oct 2026
- Limit: RaceJoy app
- Google Play reviewers report installation, access and support problems, and the app may collect or share location and personal information.play.google.com · read 15 Oct 2026
The review
RunSignup is a registration and event-management platform built specifically for races and other endurance events. It suits race directors, running clubs, and timers that need participant administration, fundraising, communications, and event-day check-in together. The main trade-off is a focused race toolkit with transaction-based costs rather than a general event platform with a subscription.
Overview
Founded in 2010 and headquartered in Moorestown, New Jersey, RunSignup covers the operational arc from sign-up to attendance reporting. Mobile-friendly registration supports administrator controls alongside participant self-service, so organizers can handle changes while entrants manage their own information. Ticketing and attendance reporting extend its use beyond a simple registration form.
The platform is strongest when an event needs several connected functions. Each race receives a customizable website, and email marketing supports unlimited contacts and sends. Fundraising can be added during registration or checkout, with customizable pages for individual and team campaigns. That combination reduces the need to assemble separate race, communications, and fundraising products.
Key features
Registration and race-day operations
RunSignup’s registration tools are designed for endurance-event workflows rather than generic appointment or conference enrollment. Flexible participant management, ticketing, and self-service options help organizers accommodate routine changes without taking every request into an administrative queue. The RaceDay CheckIn App provides a dedicated check-in path, while attendance reporting helps reconcile who actually arrived.
Websites, email, and fundraising
A free customizable race website gives every event a public home without a separate site subscription. Unlimited contacts and sends make the email component practical for large participant lists and repeated race communications. Fundraising pages for individuals and teams, plus donation collection in registration or checkout, are useful for charity-linked races; organizers running events without a fundraising component may get less value from this depth.
Integrations, exports, and security
An open API supports custom connections, and Zapier can link RunSignup with applications such as Salesforce, DonorPerfect, and Mailchimp. Reports can be exported to CSV, Google Sheets, Excel, PDF, Mailchimp, Dropbox, Hy-Tek, Webscorer.com, and Build Bib Labels, giving race teams options for analysis, outreach, timing, and production workflows. RunSignup says its payment platform is PCI Level 1 compliant and that participant data is not sold or shared beyond the event owner or director. Free support comes from a 100% US-based team.
Pricing
RunSignup uses a freemium, no-subscription model: there are no monthly fees or long-term contracts, and the company calculates paid-event registration fees per cart rather than per registration. There is no free trial because the free event option is the entry point.
| Plan | Price and terms | Best fit |
|---|---|---|
| Free event | free; no processing fee for a $0 cart | Free races and events with no paid registration cart |
| Registration processing fee | Per cart: $0.01–$249.99: 6% + $1; $250–$999.99: 5% + $1; $1,000+: 4% + $1. The participant can pay the fee, the event can absorb it, or the cost can be split 50/50. | Paid events that need the full registration and race-operations toolkit |
| Donation processing fee | Flat 4% of donations to nonprofit payment accounts | Events collecting charitable donations |
The cart-based structure can be favorable for larger carts because the percentage falls at higher totals, but organizers should model checkout economics across typical orders. A donation transaction has its own 4% charge, so fundraising budgets need to account for both transaction types when applicable.
Platforms
RunSignup supports Android, iOS, web, and an API. The mix suits organizers working across mobile race-day operations, browser-based administration, and connected systems.
Who it's for
Race directors and endurance-event organizers are the clearest audience, especially those wanting registration, a race website, email outreach, fundraising, and check-in in one service. Running clubs and timers are also named users and can benefit from the participant data, exports, and integrations. A general event organizer without race-specific needs may find the endurance focus unnecessary.
Pros and cons
- Pro: A free website plus unlimited email contacts and sends supports event promotion without a recurring software bill.
- Pro: Registration, fundraising pages, donations, check-in, ticketing, and attendance reporting span the complete race workflow.
- Pro: Open API, Zapier, and broad export formats accommodate existing timing, marketing, donor, and reporting processes.
- Con: Paid registration carries a cart-based percentage and fixed charge, while donations carry a separate 4% fee.
- Con: Its race-oriented feature set is less compelling for organizers running events outside endurance sports.
Alternatives
Choose Eventbrite when broad event publishing is the priority; its free plan allows unlimited event publishing and free tickets without ticketing fees.
Humanitix is another freemium option for organizers comparing per-ticket pricing, including free-event support.
Kindest Events fits teams considering a plan with three admin seats and a platform-fee structure.
Zoho Backstage is worth considering for smaller events that fit its free-plan attendee, RSVP, session, speaker, and event-day caps.
RegFox offers a free monthly standard plan with a $0.99 plus 1% paid-registration charge and a per-registrant cap.
Zeffy is a free alternative centered on donation forms, event ticketing, peer-to-peer campaigns, donor management, and email tools.
Cvent suits organizations seeking a paid platform whose registration product can be tried free.
Tessitura is a paid option with custom pricing.
For broader category comparisons, see Nonprofit Event Management Software and Fundraising Event Software.
Verdict
RunSignup is a strong choice for race directors, running clubs, and timers that want one endurance-focused system for registration, outreach, fundraising, and check-in without subscriptions or contracts. Choose it primarily for that integrated race workflow and its flexible connections; look elsewhere if you need a general-purpose event platform or want to avoid percentage-based processing charges on paid activity.