Tessitura
Tessitura · Middletown, Delaware, United States · founded 2001
What it is
Tessitura is a unified platform for arts and culture organizations, combining customer management, ticketing, fundraising, memberships, online commerce and business insights. Its CRM keeps interactions, communications, ticket purchases, contributions and memberships in a shared customer history. Ticketing supports general and timed admission, venue seating, subscriptions, group sales, education registrations and virtual experiences. Fundraising tools include moves management, online giving, pledge and installment billing, donor acknowledgements and reminders. Organizations can configure unlimited membership programs with their own levels, renewal rules, benefits and entitlements. Online transactions can run through a hosted Tessitura storefront, a custom site using its API, or a combination; API access is included with a license. Analytics include ad hoc queries, more than 200 standard reports, dashboards, alerts and data exploration. Ticket and membership scanning can work offline and track attendance in real time. Organizations can use Tessitura cloud hosting or host their own environment. Cloud use requires stable internet and a small program installed on PCs or laptops. Pricing is on request.
For and against
For
- Shared customer history across interactions and transactions
- Supports ticketing, fundraising and configurable memberships
- API access included with a Tessitura license
- Offline scanning with real-time attendance tracking
- Cloud hosting or self-hosting options
Against
- Pricing is available on request
- Cloud access requires stable internet
- Cloud access requires a small program on PCs or laptops
The verdict
Tessitura brings several operational tools for arts and culture organizations into one platform, with a choice of hosting arrangements. Organizations should request pricing and consider the cloud access requirements when evaluating it.
Who it suits
Tessitura is intended for arts and culture organizations, including museums, orchestras, theatres, educational institutions and other cultural groups. It may suit organizations seeking ticketing, fundraising, memberships and customer records in one platform.
Plans and prices
Tessitura
Pricing not stated; contact Tessitura for details
Read 11 Oct 2026 · tessitura.com
On the record
- Analytics
- The business insights tools include ad hoc queries, more than 200 standard reports, dashboards, alerts, and data exploration.tessitura.com · read 11 Oct 2026
- API
- Tessitura says API access is included with its license at no additional charge and can support custom websites and purchase paths.tessitura.com · read 11 Oct 2026
- Audience
- Tessitura says more than 800 arts and culture organizations use its platform.tessitura.com · read 11 Oct 2026
- Cloud security
- Tessitura’s cloud hosting uses AWS, monitored defenses, vulnerability scans and penetration tests, and a disaster recovery plan with full backups; the maker states its hosted environment is PCI DSS compliant.tessitura.com · read 10 Oct 2026
- Company
- Tessitura describes itself as a mission-based nonprofit technology company and member-owned cooperative founded by seven cultural organizations.tessitura.com · read 11 Oct 2026
- Compliance
- Tessitura states that its hosted environment and database are PCI DSS compliant and that it adheres to regional privacy regulations including GDPR.tessitura.com · read 11 Oct 2026
- CRM
- Its CRM brings together information about visitors, members, donors, volunteers, and other constituents to support personalized service and communications.tessitura.com · read 11 Oct 2026
- E-commerce
- TNEW provides a mobile-responsive online purchase path where customers can buy tickets, memberships, packages, gift certificates, and donations in one cart.tessitura.com · read 11 Oct 2026
- Fundraising
- Fundraising features include moves management, online giving, pledge and installment billing, donor acknowledgements, and reminders.tessitura.com · read 10 Oct 2026
- Hosting
- Organizations can use Tessitura cloud hosting or host their own Tessitura environment.tessitura.com · read 11 Oct 2026
- Hosting requirements
- For its cloud environment, Tessitura says users need PCs and local networks with stable internet, and must install a small program on the PCs or laptops used to access it.tessitura.com · read 10 Oct 2026
- Integrations
- Its community vendor directory lists providers across areas including web integration, mobile apps, waiting rooms, retail, marketing, and ticket protection.tessitura.com · read 11 Oct 2026
- Memberships
- The platform supports unlimited membership programs with configurable levels, renewal rules, benefits, and entitlements.tessitura.com · read 10 Oct 2026
- Payments
- Tessitura Merchant Services is described as PCI DSS, P2PE, and E2EE compliant and offers fraud controls including optional AVS and 3D Secure Authentication.tessitura.com · read 10 Oct 2026
- Purpose
- Tessitura is a unified platform for arts and culture organizations, combining customer relationship management, ticketing, fundraising, marketing, membership, and other functions.tessitura.com · read 11 Oct 2026
- Scanning
- Ticket and membership scanning supports offline use, timed admission, and real-time attendance tracking.tessitura.com · read 11 Oct 2026
- Security
- Tessitura describes cloud hosting on AWS, vulnerability scans and penetration tests, and software development practices using a PCI-validated Secure Software Lifecycle.tessitura.com · read 11 Oct 2026
- Support
- Tessitura cloud hosting includes comprehensive 24/7 support, monitoring, platform maintenance, and software installation and upgrades.tessitura.com · read 11 Oct 2026
