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RealPage Resident Billing
Richardson, Texas, USA
What it is
RealPage Resident Billing is a web-based utility billing and cost recovery service for multifamily properties. It supports common RUBS and submetering methods used in the United States, including multiple methods at one property. Managers can configure combined rent-and-utility or utility-only statements, including electronic versions. Resident OneBill can show allocated utility charges alongside rent, amenity fees, carried balances, and other ledger charges. The service interfaces with major property management systems to identify residents to bill and upload accounts receivable charges; final bills can also be generated in systems such as OneSite. Residents can use eBill and other billing and payment options. For Utilities With Remittances, RealPage Payments processes utility charge remittances rather than onsite staff. RealPage describes redundant data verification, a regulatory database covering rules that affect submetering, billing, and energy management, and security and financial controls aligned with a range of applicable rules. Status Tracker syncs with RealPage project management systems and lets users review notes, completed schedule dates, and file requests. Pricing is available on request.
For and against
For
- Supports RUBS and submetering methods
- Can combine rent and utility charges on statements
- Integrates with major property management systems
- RealPage Payments can process utility remittances
Against
- Pricing is available on request
- Customer service has specified weekday and Saturday hours
The verdict
RealPage Resident Billing combines utility billing options with resident statements and property-management integrations. Multifamily operators should request pricing and check whether its billing and remittance workflows fit their property.
Who it suits
Resident Billing suits multifamily property owners and managers seeking utility cost recovery and resident billing workflows. It may fit properties that need RUBS or submetering, configurable statements, and integration with property management systems.
On the record
- Billing accuracy
- RealPage says its redundant data verification process is intended to make resident billing fast and accurate.realpage.com · read 8 Oct 2026
- Billing formats
- The platform offers configurable combined rent and utility statements or utility-only statements, including electronic statements.realpage.com · read 7 Oct 2026
- Billing methods
- RealPage says it supports common RUBS and submetering methods used across the U.S., including multiple methods at one property.realpage.com · read 8 Oct 2026
- Compliance support
- RealPage says its regulatory team maintains a national database of state, county, and municipal rules affecting submetering, billing, and energy management.realpage.com · read 7 Oct 2026
- Final bills
- Final bills can be generated and processed through automated processes or within property management systems such as OneSite.realpage.com · read 8 Oct 2026
- Integrations
- The service interfaces with major property management software systems to identify billable residents and upload accounts receivable charges.realpage.com · read 8 Oct 2026
- Intended users
- RealPage describes Resident Billing as a service for multifamily property owners and managers seeking utility cost recovery and more efficient resident billing.realpage.com · read 7 Oct 2026
- Payments
- For Utilities With Remittances, RealPage Payments processes resident utility charge remittances instead of onsite staff.realpage.com · read 7 Oct 2026
- Pricing
- The product page offers a Contact Us option and does not state a price.realpage.com · read 7 Oct 2026
- Purpose
- Resident Utility Billing helps multifamily properties manage resident utility billing and cost recovery.realpage.com · read 8 Oct 2026
- Regulatory support
- RealPage says its regulatory team maintains a national database of state, county, and municipal rules affecting submetering, billing, and energy management.realpage.com · read 8 Oct 2026
- Resident OneBill
- Resident OneBill can show allocated utility charges alongside rent, amenity fees, balance carry-overs, and other resident ledger charges.realpage.com · read 8 Oct 2026
- Resident payments
- Residents can use eBill and other billing and payment options to process and pay rent and utilities.realpage.com · read 8 Oct 2026
- Security and controls
- RealPage says its data security and financial controls include adherence to international, federal, state, local, Card Association, and NACHA rules.realpage.com · read 8 Oct 2026
- Statement options
- The platform offers configurable convergent or utility-only statements and rent ledger options.realpage.com · read 8 Oct 2026
- Status tracking
- Status Tracker syncs in real time with RealPage project management systems and lets users view notes, schedule dates completed, and respond to file requests.realpage.com · read 8 Oct 2026
- Support
- RealPage says customer care is available seven days a week for property managers and residents.realpage.com · read 8 Oct 2026
- Utility remittances
- The Utilities With Remittances service provides monthly electronic statements and processes charge remittances through RealPage Payments rather than onsite staff.realpage.com · read 8 Oct 2026
