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PhoneSuite CTI Client
Chemnitz, Germany
What it is
PhoneSuite CTI Client is an on-premises Windows application for computer-assisted telephony with existing contacts and phone systems. Depending on the phone or TAPI driver, it can dial, answer, transfer, hold, conference, and log calls. Screen pop, click-to-dial, and in-call controls are included. Contact sources can include Outlook, Google Contacts, CardDAV, ODBC databases, LDAP, CSV files, Lotus Notes, and ACT!, with availability varying by edition. Connectors cover Asterisk, FRITZ!Box, Android smartphones, and phone families including snom, Yealink, Mitel/Aastra, Fanvil, Gigaset DX, and Auerswald COMfortel. Classic Outlook is supported, but the maker says New Outlook (2025) is not. Professional adds group speed-dial panels, presence management, and one-to-one TeamChat; server access and presence licenses may be required. The current 3.1 download offers a 30-day test of Professional features. A freeware 2.2 light edition has limited functions. Standard is listed at €33,003,927.19, paid once, and Professional at €42,004,998.19, paid once.
For and against
For
- Screen pop and click-to-dial
- Call transfer, holding, conferencing, and logging
- Broad contact-source support
- 30-day Professional feature trial
- Free light edition available
Against
- New Outlook (2025) is unsupported
- Functions depend on phone or TAPI driver
- Light edition has limited features
- Professional may require additional licenses
The verdict
PhoneSuite CTI Client focuses on desktop call control and contact integration for on-premises Windows deployments. Check phone-system, edition, and Outlook compatibility before selecting a license.
Who it suits
It suits Windows users connecting computer telephony with compatible phones, PBXs, and contact sources. Teams considering Professional should account for its server and presence licensing requirements.
Plans and prices
PhoneSuite CTI Client Professional
1–9 licenses; volume discounts listed for 10–999 licenses
Read 7 Oct 2026 · phonesuite.de
PhoneSuite CTI Client Standard
1–9 licenses; volume discounts listed for 10–999 licenses
Read 7 Oct 2026 · phonesuite.de
On the record
- Call handling
- It supports dialing, answering, transferring, holding, conferencing and call logging, subject to capabilities of the phone or TAPI driver.phonesuite.de · read 7 Oct 2026
- Contacts
- Supported contact sources include Outlook, Google Contacts, CardDAV, ODBC databases, LDAP, CSV files, Lotus Notes and ACT!, with availability varying by edition.phonesuite.de · read 7 Oct 2026
- Free edition
- The downloads page lists CTI Client 2.2 light as freeware with limited features, including TAPI dialing and hanging up, a 200-entry phone book, and a limited call journal and hotkey dialing.phonesuite.de · read 7 Oct 2026
- License terms
- The maker says listed prices are one-time charges, updates and bug fixes have so far been free, and fundamentally new features may require paid upgrades.phonesuite.de · read 7 Oct 2026
- Operating systems
- The maker lists Windows 7, 8, 10 and 11, Vista, and Windows Server 20xx for 32-bit and 64-bit systems.phonesuite.de · read 7 Oct 2026
- Outlook limitation
- The product supports classic Outlook, while the maker states that the “New Outlook” (2025) is not supported.phonesuite.de · read 7 Oct 2026
- Privacy statement
- The maker’s privacy policy says it processes personal data in accordance with the GDPR and applicable national data-protection rules, and notes that internet data transmissions can have security vulnerabilities.phonesuite.de · read 7 Oct 2026
- Purpose
- PhoneSuite CTI Client provides computer-assisted telephony for existing contacts and phone systems.phonesuite.de · read 7 Oct 2026
- Support
- The maker provides online help topics covering installation, telephony, contacts, call history, integrations and other client functions.phonesuite.de · read 7 Oct 2026
- Team features
- Professional supports CTI Server group-based speed dial panels, presence management and one-to-one TeamChat; server access and presence licenses may also be required.phonesuite.de · read 7 Oct 2026
- Telephony integrations
- Built-in connectors support Asterisk, FRITZ!Box, Android smartphones and listed IP phone families including snom, Yealink, Mitel/Aastra, Fanvil, Gigaset DX and Auerswald COMfortel.phonesuite.de · read 7 Oct 2026
- Trial
- The current CTI Client 3.1 download is labeled with a 30-day test period, during which the full Professional feature set can be tried.phonesuite.de · read 7 Oct 2026
