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On the recordRead 8 Oct 202619 facts
PeopleMetrics CEM Platform
Plans and prices
Paid plan
Priced on request
No caps on invitations, responses or users; contact PeopleMetrics for pricing
Read 8 Oct 2026 · peoplemetrics.com
On the record
- Access controls
- Administrators control user access and reporting permissions, and the platform supports single sign-on.peoplemetrics.com · read 8 Oct 2026
- Alerts and follow-up
- Teams can configure real-time survey alerts, track case status and coordinate closed-loop follow-up workflows.peoplemetrics.com · read 8 Oct 2026
- CRM and other integrations
- The company describes CRM integration and gives examples of Salesforce data integration, Zendesk support tickets, and API calls triggered by survey responses.peoplemetrics.com · read 7 Oct 2026
- CRM integration
- The platform can pull customer feedback data into a CRM for a single view of customer relationships.peoplemetrics.com · read 8 Oct 2026
- Dashboards
- Users can customize interactive dashboards and reports, with training to build dashboards and real-time reports.peoplemetrics.com · read 8 Oct 2026
- Feedback channels
- It collects customer feedback through email, websites, kiosks and other channels.peoplemetrics.com · read 8 Oct 2026
- Feedback collection
- It collects customer feedback through email, websites, kiosks, and other channels.peoplemetrics.com · read 7 Oct 2026
- Feedback limits
- The product page says there are no caps on invitations, responses or users.peoplemetrics.com · read 8 Oct 2026
- Operational data
- It connects PeopleMetrics with other systems in real time so teams can analyze customer experience alongside operational metrics.peoplemetrics.com · read 8 Oct 2026
- Pricing and trial
- The opened platform page invites prospective customers to request a walkthrough and does not state a price or trial offer.peoplemetrics.com · read 7 Oct 2026
- Privacy and security
- Its privacy policy describes encryption in transit, access controls, activity monitoring and logging, and employee security training.peoplemetrics.com · read 8 Oct 2026
- Purpose
- The platform supports patient, customer and employee experience management through feedback, insights and action.peoplemetrics.com · read 8 Oct 2026
- Reporting
- Users can create customizable, interactive dashboards and real-time reports, with dashboards tailored to user roles.peoplemetrics.com · read 7 Oct 2026
- Root cause analysis
- Users can create business-specific root-cause tags and report on operational themes linked to customer experience issues.peoplemetrics.com · read 8 Oct 2026
- Security certification
- PeopleMetrics says it holds an active ISO/IEC 27001:2022 certification, valid through September 23, 2028.peoplemetrics.com · read 8 Oct 2026
- Support and onboarding
- The platform page says PeopleMetrics will set customers up and train them to build dashboards and real-time reports.peoplemetrics.com · read 7 Oct 2026
- Support and training
- The product page says PeopleMetrics will set customers up and train them to build dashboards and real-time reports.peoplemetrics.com · read 8 Oct 2026
- Text analytics
- Its native text analytics engine identifies themes in comments and analyzes positive, neutral and negative sentiment.peoplemetrics.com · read 8 Oct 2026
