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OpenTable GuestCenter
San Francisco, California, United States
What it is
OpenTable GuestCenter is a restaurant management platform for attracting diners, managing reputation, streamlining operations, and encouraging repeat visits. Its plans are Basic, Core, and Pro: Basic covers diner network and reputation tools, Core adds seating and table status automation, and Pro adds relationship management and targeted marketing. Depending on plan, features include booking integrations across 100+ sites and apps, customizable floor plans, Smart Assign, inventory controls, waitlists, and automated reservation messages. Pro adds guest profiles, automated email campaigns, guest tags, and post-dining surveys. OpenTable says the platform integrates with restaurant software such as point-of-sale systems and email providers. Its manager app for iPhone and Android can show reservation activity, cover trends, and VIP notifications; a web platform is also listed. OpenTable advertises restaurant support 24 hours a day, seven days a week, plus setup and training. Basic costs $149 a month, Core $299 a month, and Pro $499 a month. The standard contract is one year and renews annually unless notice is given 30 days before renewal. Basic is available only in the US and is free for 30 days before network cover fees apply.
For and against
For
- Booking integrations span 100+ sites and apps.
- Waitlists and automated reservation messages are included by plan.
- Pro includes guest profiles and automated campaigns.
- Manager app shows reservation activity and VIP notifications.
- Support is advertised around the clock.
Against
- Basic is available only in the US.
- No free plan is listed.
- Basic, Core, and Pro cost 149.00, 299.00, and $499 a month.
- The standard contract runs for one year and renews annually.
The verdict
GuestCenter offers tiered restaurant tools, from diner network and reputation features to seating automation and guest marketing. Review plan-specific cover fees and the one-year contract terms when comparing its 149.00, 299.00, and $499 monthly options.
Who it suits
GuestCenter is presented for restaurants, restaurant groups and enterprise, bars and wineries, and hotels and casinos. Plan differences may help readers identify whether they need reputation tools, seating automation, or guest marketing features.
Plans and prices
Basic
Only available in the US · Free for 30 days then $1.50 per network cover · Website reservations: $0.25/cover or $49/mo flat fee · prepaid experiences and ticketing: 2% service fee
Read 4 Oct 2026 · opentable.com
Core
$1 per network cover · Website reservations included · prepaid experiences and ticketing: 2% service fee
Read 4 Oct 2026 · opentable.com
Pro
$1 per network cover · Website reservations included · prepaid experiences and ticketing: 2% service fee
Read 4 Oct 2026 · opentable.com
On the record
- Contract term
- OpenTable says its standard contract is one year and renews annually unless the customer gives notice 30 days before renewal.opentable.com · read 4 Oct 2026
- Cover fees
- OpenTable says Core and Pro cover fees apply to seated diners who discovered the restaurant through OpenTable or its affiliate network, while Basic cover fees also apply to bookings through the restaurant website.opentable.com · read 4 Oct 2026
- Data protection
- OpenTable says it encrypts data in transit and at rest and provides tools for restaurants to manage user permissions.opentable.com · read 4 Oct 2026
- Guest marketing
- Pro includes guest profiles, automated email campaigns, automated guest tags, and custom post-dining surveys.opentable.com · read 4 Oct 2026
- Integration types
- OpenTable says it integrates with restaurant software including point-of-sale systems and email providers.opentable.com · read 4 Oct 2026
- Intended customers
- OpenTable presents the service for restaurants, restaurant groups and enterprise, bars and wineries, and hotels and casinos.opentable.com · read 4 Oct 2026
- Mobile app
- OpenTable says its restaurant manager app is available on iPhone and Android and can show reservation activity, cover trends, and VIP notifications.opentable.com · read 4 Oct 2026
- Plan tiers
- The listed plans are Basic for diner network and reputation tools, Core with added seating and table status automation, and Pro with relationship management and targeted marketing.opentable.com · read 4 Oct 2026
- Product purpose
- OpenTable describes GuestCenter as upgraded into its restaurant management platform for attracting diners, managing reputation, streamlining operations, and driving repeat visits.opentable.com · read 4 Oct 2026
- Reservation and floor tools
- Plan features include booking integrations across 100+ sites and apps, customizable floor plans, Smart Assign, inventory controls, waitlists, and automated reservation messages, with availability varying by plan.opentable.com · read 4 Oct 2026
- Security
- OpenTable lists SOC 2 Type II, PCI DSS, GDPR, CCPA, PIPEDA, and participation in the EU-U.S., Swiss-U.S., and UK data privacy frameworks.opentable.com · read 4 Oct 2026
- Support
- OpenTable advertises restaurant customer support 24 hours a day, seven days a week, plus setup and training support.opentable.com · read 4 Oct 2026
