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Olo Dispatch
Olo Dispatch · New York, New York, USA · founded 2005
What it is
Olo Dispatch routes delivery orders from a restaurant’s own website or app to third-party couriers, helping restaurant brands offer direct delivery without managing a courier fleet. Its network includes more than 27 delivery service providers, and Olo says 96% of its customers’ restaurants are covered by at least two providers. Restaurants can select providers, including their own couriers, using criteria such as price, timing, and availability. Dispatch also offers self-delivery options, fee limits, maximum transit times, automated delivery rescues, and refunds. Guests can receive a branded delivery experience through Skip the Line®, and Uber Direct is integrated for requests from restaurant websites and apps. Direct ordering can help restaurants build a guest database for personalization, marketing, and business decisions. Olo lists integrations with more than 450 technology partners. Dispatch is available on Android, iOS, and web. A brand should have a Dispatch agreement with Olo before using it. Pricing is on request.
For and against
For
- Same-hour delivery through more than 27 providers
- Supports provider or restaurant self-delivery options
- Automates delivery rescues and refunds
- Integrates with more than 450 technology partners
Against
- Requires a Dispatch agreement with Olo
- Pricing is available only on request
The verdict
Olo Dispatch gives restaurant brands controls for assigning and managing direct delivery orders. Prospective customers need to contact Olo for pricing and establish a Dispatch agreement.
Who it suits
Dispatch is for restaurant brands that want to offer delivery through their own ordering channels. It may suit teams seeking to coordinate third-party providers and self-delivery options.
Plans and prices
Olo Dispatch
Pricing not listed; request a demo or talk to sales
Read 11 Oct 2026 · olo.com
On the record
- Audience
- Olo describes its platform as built for restaurant brands, and Dispatch is presented for restaurants offering direct delivery.olo.com · read 11 Oct 2026
- Branded ordering
- Guests can order from a restaurant’s website or app for a branded same-hour delivery experience.olo.com · read 11 Oct 2026
- Delivery controls
- Dispatch settings include provider and self-delivery options, fee limits, maximum transit times, automated delivery rescues, and refunds.olo.com · read 11 Oct 2026
- Delivery network
- Dispatch offers same-hour delivery through a network of more than 27 delivery service providers.olo.com · read 10 Oct 2026
- Direct ordering
- Guests can order through a restaurant’s website or app and receive a branded delivery experience through Skip the Line®.olo.com · read 10 Oct 2026
- Eligibility
- Olo’s Dispatch FAQ says a brand should have a Dispatch agreement with Olo before using the product.olosupport.zendesk.com · read 11 Oct 2026
- Guest data
- Olo says direct delivery helps restaurants build a guest database for personalization, marketing campaigns, and business decisions.olo.com · read 11 Oct 2026
- Integrations
- Olo’s partner directory says its platform has support from more than 400 integrated partners.olo.com · read 11 Oct 2026
- Intended customers
- Olo describes its platform as serving restaurant brands, and Dispatch is presented as a direct-delivery product for restaurants.olo.com · read 10 Oct 2026
- Payment compliance
- Olo’s security policy says Olo will maintain PCI DSS compliance and validate it as required by applicable card rules.olo.com · read 10 Oct 2026
- Pricing
- The Dispatch page invites prospective customers to request a demo or talk to sales and does not state a price.olo.com · read 10 Oct 2026
- Provider coverage
- Olo says 96% of its customers’ restaurants are covered by two or more delivery service providers.olo.com · read 11 Oct 2026
- Provider network
- Olo says Dispatch offers same-hour delivery through a network of more than 27 delivery service providers.olo.com · read 11 Oct 2026
- Provider selection
- Olo describes selecting providers, including a restaurant’s own couriers, based on price, timing, availability, and other criteria.investors.olo.com · read 10 Oct 2026
- Purpose
- Dispatch automatically pairs third-party couriers with delivery orders placed through restaurant brands’ direct channels.olo.com · read 11 Oct 2026
- Security
- Olo’s security policy states that it undergoes annual PCI DSS assessments and quarterly network scans.olo.com · read 11 Oct 2026
- Support
- Olo’s Help Center provides a support request form and directs developer and API integration questions to its Developer Portal.olosupport.zendesk.com · read 11 Oct 2026
- Uber Direct
- Olo says Uber Direct is integrated with Dispatch for delivery requests generated through restaurant websites and apps.investors.olo.com · read 11 Oct 2026
