MyOrderBox

MyOrderBox is restaurant delivery management software for coordinating orders, kitchen preparation, and drivers. Its driver app connects with the ePOS, sending orders from the kitchen to drivers’ phones. Drivers can manage grouped deliveries on a map, and the ePOS can send orders to the kitchen when a driver is a specified time away; the Kitchen Display System then tells staff when to start preparation. Other tools include driver tracking, route optimization, performance monitoring, driver payments, postcode lookup, and caller ID. The system groups orders and creates address labels with relevant details. Customers can receive order updates and track drivers in real time through the app or website. Listed integrations include Just Eat, Uber Eats, and Deliveroo, as well as aggregator providers such as Deliverect and Hubrise. Restaurants must supply their own delivery drivers. MyOrderBox provides software, an online ordering website, and an app for receiving orders. It supports Android, iOS, web, and Windows. The Starter plan is free; Basic costs £29 per month, Professional £59 per month, and Enterprise £99 per month.

MyOrderBox connects order handling, kitchen timing, and delivery tracking, with apps and integrations for multiple platforms. Restaurants should account for the requirement to supply drivers and the need for online access to receive online orders.

MyOrderBox suits takeaways that want software for coordinating orders and delivery, as well as brands and chains managing multiple locations. Restaurants need to provide their own delivery drivers.

MyOrderBox is a restaurant delivery-management platform that ties point-of-sale ordering to kitchen preparation and driver dispatch. It is most suitable for takeaways and restaurant groups operating their own delivery fleet. The central trade-off is clear: it coordinates the workflow well, but the restaurant must provide drivers and maintain internet access for incoming online orders.

Overview

Founded in 2016 and based at North London Business Park, MyOrderBox combines an ePOS, online ordering website, branded customer app and driver app. Its purpose is to keep an order moving from acceptance through preparation, dispatch and customer updates rather than treating delivery as a separate spreadsheet exercise.

The workflow is designed around restaurants that control their own drivers. MyOrderBox supplies the software and ordering channels, not the delivery workforce. The ePOS can operate offline and synchronize when connectivity returns, but online access is still required to receive online orders, so an outage affects new digital business even if local order processing can continue.

Key features

The driver app receives orders from the ePOS and supports grouped deliveries on a map. Automatic order grouping and order-specific address labels put the relevant address and order information together, which should reduce sorting work on multi-drop runs. Route optimization, postcode lookup, caller ID, driver performance monitoring and driver-payment tools extend the system beyond basic dispatch. These capabilities are useful for an in-house fleet; they do not replace the need to recruit, schedule or manage drivers.

Kitchen timing is the platform's most distinctive operational link. The ePOS sends an order to the kitchen when the driver is a specified time away, and the Kitchen Display System tells staff when preparation should begin. That can reduce food waiting for an early driver or a finished order waiting for collection, although the result depends on the arrival estimate being accurate enough for the kitchen's timing.

Customers can receive status updates and follow a driver in real time through the app or website. Orders from Just Eat, Uber Eats and Deliveroo are supported, while aggregator connections include providers such as Deliverect and Hubrise. This multi-channel approach is a practical fit for restaurants consolidating marketplace and direct orders.

Privacy terms matter for a driver app: MyOrderBox says it follows GDPR principles, uses third-party payment providers and does not see or store card details. Precise driver location may be collected while the app is running and a delivery is accepted or underway; disabling location stops drivers from accepting or completing deliveries.

Pricing

MyOrderBox uses a freemium structure. Starter is free at £0 per month and includes unlimited orders from own websites plus POS software for one terminal. It is the sensible entry point for a small takeaway testing direct ordering, but its one-terminal scope keeps it focused on a single-site, basic operation.

Basic costs £29 per month and is aimed at takeaways that want the basics, with POS software for one terminal. It is the paid choice for a single location that needs a straightforward operating setup, while the move from Starter should be judged against the value of paid features rather than order volume, since Starter already allows unlimited own-website orders.

Professional costs £59 per month and includes three. The plan is positioned for takeaways seeking features to boost sales; the published allowance makes it more suitable when a business needs more included capacity than the one-terminal plans. Enterprise costs £99 per month and is intended for brands and chains managing multiple locations, with multi-site support.

All customers receive email support and knowledge-base access, and onboarding includes remote training. Phone support is an add-on, so businesses that require routine telephone assistance should budget for it separately. Prices are monthly as shown, with no longer billing term stated.

Platforms

MyOrderBox supports Android, iOS, web and Windows. The branded ordering app works on iOS and Android, as does the driver app, while web and Windows coverage suits browser-based ordering and desktop POS work.

Who it's for

Starter and Basic are aimed at takeaways, especially operators running one terminal and their own drivers. Professional is a better fit when a takeaway needs the higher feature tier and three included units. Enterprise is the relevant plan for brands and chains coordinating multiple sites. Restaurants relying entirely on third-party courier fleets should look elsewhere, because MyOrderBox expects the restaurant to supply drivers.

Pros and cons

Pros

• Connected kitchen-to-driver workflow: ePOS timing and Kitchen Display System prompts can coordinate preparation with a driver's estimated arrival.
• Useful fleet controls: grouped deliveries, route optimization, tracking, performance monitoring and payment tools address day-to-day in-house delivery work.
• Broad order intake: marketplace and aggregator integrations help combine several order channels.
• Accessible starting point: the free Starter plan allows unlimited own-website orders and includes one POS terminal.

Cons

• Drivers remain your responsibility: the software does not provide a delivery workforce.
• Online dependency for new orders: offline ePOS operation does not remove the need for internet access to receive online orders.
• Location is mandatory for delivery actions: drivers who disable precise location cannot accept or complete deliveries.
• Phone support costs extra: standard assistance is email and knowledge-base access, with telephone help available as an add-on.

Alternatives

APPY Delivery is a freemium Android, iOS, web and Windows option; choose it when a basic QR menu and one active location matter more than MyOrderBox's driver-dispatch workflow.

GoSufra offers a free-forever starter plan for one branch and up to five users across a wider platform range, making it a better fit for businesses prioritizing core POS, kitchen, inventory and recipe tools.

Lunchbox is a freemium Android, iOS, web and API platform with free plans for one or two locations; consider it when location coverage and zero-fee entry are the priority.

Captain is a paid Android, iOS, web and API product with pricing discussed through a demo.

Cartwheel costs $99 per month for 400 deliveries, then $0.25 per order, so it suits operators who prefer a stated delivery quota and overage rate.

Grafterr Delivery Management is a freemium Android, iOS and web alternative with plans covering unlimited orders and POS terminals.

Olo Dispatch is a paid Android, iOS and web service with pricing supplied through a demo or sales conversation.

TapTasty Delivery Management System is a paid Android and web option with a dedicated driver app and quote-based pricing.

See more restaurant delivery management software for additional options.

Verdict

Choose MyOrderBox if you run a takeaway or multi-site brand with your own drivers and want one system to coordinate orders, kitchen timing, dispatch and customer tracking. Its strongest reason to buy is the joined-up operational workflow, supported by a free starting plan and broad order-channel integrations. Look elsewhere if you need a provider that supplies couriers, or if dependable online order intake cannot be guaranteed.